Central Operations Specialist - Wires na California Bank of Commerce, N.A.

Description

JOB SUMMARY

Provide AMAZING customer experience to all internal customers of the bank while efficiently processing incoming and outgoing wire requests. Exercise appropriate review of all wire transactions to mitigate risk to our bank clients and to the bank itself and to remain in compliance with all regulatory guidance. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process incoming and outgoing domestic and international wire transfers through applicable bank systems daily in accordance to policies and procedures within all wire transfer deadlines.
• Perform customer call back for potentially fraudulent activity identified through monitoring processes established by the Bank or per customer request.
• Reconcile all wire activity processed through Wire Automation platform to the Federal Reserve Bank and correspondent general ledger account on a daily basis.
• Process service messages, drawdowns, returns and request for reversal transactions.
• Research and resolve inquiries and exceptions as requested.
• Create advice notifications upon customer request.
• Provide support and address customer and employee inquiries/issues related to wire transfers.
• Provide documentation for certifications and reporting.
• Monitor and process incoming and outgoing wires from exception queues through to completion as assigned.
• Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations.
• Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations.
• Handle routine operational issues independently when possible, however recognizing when management support is required.
• Reliable and regular attendance on the job.
• Other duties as assigned.

Requirements

REQUIRED SKILLS AND ABILITIES

• Strong mathematical ability.
• Strong analytical skills.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills.
• Effective time management and organizational skills.
• Attention to detail and follow through.
• Ability to interact with coworkers, follow directions and established bank procedures, and accept constructive feedback.
• Thorough understanding of banking rules and regulations especially BSA.

Education/ Licenses/ Work Experience

• Computer skills to include use of Microsoft Office products and other programs as required.
• One year experience in wire processing and/or other related areas of banking operations preferred.

Work Environment

• Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those of which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access file cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to-position with, and/or to bend body downward and forward, and/or extending hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally employees, clients, and vendors.