Fulfillment Supervisor na Tommy's Express

Fulfilment Supervisor

Tommy’s is looking for a Fulfilment Supervisor to provide direction, instruction, coaching, and guidance to a team of employees. Under the supervision of the Logistics Manager, the primary objectives are overseeing the day-to-day activities, maintaining, and improving standardized work and processes in our Equipment Fulfillment Department, ensuring that all good are delivered in an accurate and timely manner. 

What can Tommy's offer you? 

• Competitive base pay and annual bonus 
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance 
• 401k match and complimentary financial planning services with Rockefeller 
• Paid time off and paid holidays 
• Opportunity for continued education and tuition assistance 
• Valuable learning and development program 
• Significant ability to grow internally for motivated and strong performing team members 
• Fun, energetic, family-oriented work culture with an emphasis on team member morale 
• Nationwide presence 

Position Responsibilities: 

• Manages the picking, quality control, and loading of outgoing equipment/ part orders. Ensures we are being as efficient and accurate as possible. 
• Delegates tasks to the team to execute the fulfillment schedule. 
• Develop team members into exceptional executers of their role 
• Create and manage project workplans and execute with team to improve warehouse 
• Provide necessary technical training opportunities 
• Ensure accurate and timely task completion 
• Track results and report out 
• Engages audience, projects self-assurance, adapts style when needed, displays leadership in all settings 
• Acts with optimism, loyalty, positivity, and encouragement in all settings 
• Exemplify a balance of grace, compassion, firmness, empathy, encouragement, etc. in the face of good and/or bad news, always staying calm and collaborative under pressure 
• Conducts self as an example of what he/she would want in a leader or their team to evolve as. 
• Conduct execution focused performance reviews 2x/year 
• Drive resolution to critical issues 
• Collaborate with other departments 
• Implement feedback from key partners 

Essential Functions 

• Managing task delegation and scope of work to keep up with demand and meet deadlines 
• Implementation of Best Practices in fulfillment including but not limited to Kaizen, Poka-Yoke, and Root Cause Analysis. 
• Collaboration with other departments on customer requests, special needs, and satisfaction 
• Ensures QC process is maintained and followed for both incoming and outgoing to attain 100% shipping accuracy. 
• Drive employee productivity through instilling KPIs in the department culture 
• Responsible for training materials, implementation of training materials, and signing off on each team member’s readiness based on the training program. 
• Ensures execution of processes and guidelines to be followed by team members to ensure accuracy, quality, efficiency, packaging standards, and most importantly team member safety. 
• Expected to utilize shipping best practices to maximize shipping efficiency while lowering costs. 
• Responsible for shop cleanliness and organization, following OSHA guidelines, and general maintenance that needs to be done in your area and building. 
• Ensure safe operation of all equipment and adequate training provided- forklift training, nail gun, stretch wrap machine, etc. 
• Basic H.R. functions: Tracking attendance, approving hours, corrective action when necessary 
• Communicating needs such as equipment, personnel, overtime, or anything else needed to make your team successful. 

Position Qualifications & Candidate Attributes: 

• Bachelor’s degree preferred 
• Collaboration skills 
• Leadership skills 
• Attention to detail 
• Critical thinking 
• Analytical skills 
• Communication proficiency 
• Ethical Conduct 
• Proficient in computer systems 
• Technical Capacity 
• Time Management 
• Knowledge of TCWS parts and process 
• NetSuite capabilities. 
• Leadership Experience 
• 2 Years in an order fulfillment environment involving material handling and logistics 

Work Environment 

This job operates in a warehouse environment. Standard Fulfillment operating hours are from 6:00am - 5:00pm however can fluctuate based on needs. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and warehouse equipment like hi-lo, pallet jacks, hand and power tools.   

Physical Demands 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and listen. The team member will frequently sit and stand work in a fast-paced environment where they will often be multitasking. Lifting between 50 - 70 lbs. Must be able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information. Ability to work and commute in all weather conditions. Ability to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers. 

Position Type/Expected Hours of Work 

This position is full time. On average the Team Member will work 40 to 45 hours a week. Could possibly work on a weekend or respond to phone calls or emails in the evening.  

Travel 

Travel is primarily local during the business day. Potential travel to franchise locations.  

Company Overview:  

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site. 

Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.