People Business Partner na ServiceTrade

People Business Partner

At ServiceTrade, we’re building something special—and our people are the heart of our success. We’re seeking a People Business Partner to support our evolving and scaling SaaS organization. In this role, you’ll partner with managers and employees to drive a positive employee experience, enable effective people management, and build an inclusive, high-performance culture.

You bring a strong foundation in employee relations, coaching, and HR program management and enjoy working in a collaborative, high-growth environment where you can help shape processes and culture from the ground up.

Key Responsibilities

• Partner with the People Business Partnering leader on workforce planning, change management, and team structure design.
• Provide coaching and guidance to managers and employees on performance management, development planning, and employee engagement.
• Manage and track routine and complex employee relations cases, ensuring fairness, consistency, and compliance with company policies and employment law.
• Partner with the People Business Partnering leader on sensitive investigations, documentation, and action planning.
• Serve as Employee Relations Program Manager—responsible for manager training, policy updates, system recommendations, and data reporting to identify and address trends.
• Collaborate with Talent and People Operations on candidate experience, onboarding, and workforce planning to support business growth.
• Coordinate employee engagement surveys, analyze results, and support teams in developing actionable follow-up plans.
• Assist with compensation and promotion cycles, including calibration, data validation, and justification tracking.
• Support talent reviews, leadership development sessions, and succession planning activities.
• Analyze people metrics (turnover, engagement, ER activity) and prepare data-driven insights for leadership.
• Partner across the People Operations and Talent to launch People initiatives, participating in design, driving adoption, coaching managers and employees, and serving as a change agent. 

You’ll Be Successful in This Role If You Have:

• 3 – 5 years of HR experience, including demonstrated acumen in employee relations, HR program management, and business partnering.
• Proven experience handling ER cases from intake through resolution, including investigations, documentation, and coaching.
• Working knowledge of employment law and HR best practices.
• Experience supporting high-growth or fast-changing organizations, ideally within tech, SaaS, or professional services.
• Strong project management skills—able to manage multiple priorities and deliver outcomes independently.
• Excellent consulting and problem-solving abilities, with a collaborative and business-focused mindset.
• Comfort operating in ambiguity and building new processes and systems where they don’t yet exist.
• Demonstrated success supporting change management and employee engagement initiatives.
• Strong communication skills, with the ability to convey complex information clearly, empathetically, and with influence.

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend

#LI-Onsite

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.
(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.