IT Support Specialist na Brio Living Services

Join Our Team as a It Support Specialist!

✨ Why You’ll Love Working Here:

• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Generous 6 weeks of Flexible time off per year—plus paid holidays on top of that.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

🕒 Schedule: Exempt, min 40 hours per week | 8:00am - 5:00pm

 🏢 Department:  Information Technology, IT | Chelsea Retirement Community 

🎯 What You’ll Do in This Role:

The IT Support Specialist, reporting to the IT Support and Project Manager, is responsible for supporting end-user computing across the enterprise by troubleshooting and resolving hardware, software, and network issues. This role collaborates with third-party Managed Service Providers as needed, while creating, maintaining, documenting, and implementing standards for end-user hardware, software, and operating systems. The IT Support Specialist provides training and assistance to employees and residents, supports day-to-day operations in coordination with technology partners, and images and deploys equipment to ensure users can access all devices with the necessary software installed. This role also involves an after-hours on-call rotation to address urgent technological needs.

Primary Responsibilities:

Help Desk Support and Documentation:

• Document and resolve technical issues and requests promptly and courteously.
• Explain technical issues clearly to people with different levels of computer experience.
• Maintain accurate records of devices, software, and systems.
• Troubleshoot and repair computers, printers, tablets, smartphones, and other equipment.
• Set up, upgrade, and configure devices and software as needed.
• Participate in an on-call rotation for urgent technology support.
• Provide support for Windows, Microsoft 365, Apple devices, and Active Directory.
• Train team members on new technology and system updates.

Issue Tracking and Vendor Support:

• Help troubleshoot network and other technology issues.
• Work with third-party service providers and vendors as needed.
• Assist with planning and improving technology services for residents.

Project Support:

• Assist the IT Manager with IT projects and tasks.
• Provide updates on project progress to the manager and stakeholders.

Communication and Customer Service:

• Stay up to date on technological trends and best practices.
• Collaborate with other IT staff and departments on projects.
• Communicate clearly with end-users, providing instructions and updates on issues.

✅ What You’ll Need:

• Associate degree in Information Technology, or equivalent combination of education and IT work experience.
• Minimum of 2 years of related IT experience, preferably in a healthcare setting.
• Experience with Microsoft products, including Windows and Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, OneNote, Teams).
• Experience with computer hardware, preferably Dell laptops and desktops.
• Experience with Apple smartphones and tablets.
• Knowledge of TCP/IP networking.
• Strong planning and organizational skills, with the ability to build and maintain effective working relationships across all levels of the organization.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Ready to Make an Impact?

  At Brio Living Services, we’re looking for compassionate, dedicated individuals who are ready to contribute to a supportive and dynamic team. If this sounds like you, we’d love to have you join us!

📩 Apply today and let’s build a healthier future together!

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at [email protected]

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.

Req#10191