Patient Access & Support Services Team Member na Kinston Community Health Center

Patient Access & Support Services Team Member

About Us

Kinston Community Health Center (KCHC) is dedicated to providing high-quality, patient-centered healthcare to the people and families of our community. As a Federally Qualified Health Center (FQHC), we believe that access, compassion, and excellence are at the heart of every patient interaction. Our Patient Access & Support Services team plays a vital role in delivering that mission every day — from the first phone call to follow-up care coordination.

Position Summary

We are seeking organized, compassionate, and detail-oriented professionals to join our Patient Access & Support Services Department. Team members in this department are often the first point of contact for patients and play a key role in ensuring seamless access to care. Responsibilities may include answering phones, registering patients, scheduling appointments, verifying insurance, managing medical records, coordinating specialty referrals, and assisting patients with navigation of available services.

This is an excellent opportunity for candidates with strong communication skills, a passion for helping others, and a desire to grow within a healthcare setting.

Key Responsibilities

• Greet and assist patients in person and by phone with professionalism and empathy.
• Register patients accurately, verify demographic and insurance information, and collect payments.
• Schedule, reschedule, and coordinate appointments across various service lines.
• Manage and maintain medical records in accordance with HIPAA and organizational policies.
• Coordinate patient referrals, including scheduling with specialists, obtaining authorizations, and communicating updates.
• Provide education and support on sliding fee scales, patient assistance programs, and healthcare coverage.
• Scan, file, and retrieve clinical documents and respond promptly to records requests.
• Act as a liaison between patients, providers, and external organizations to ensure continuity of care.
• Participate in quality improvement initiatives and contribute to a culture of service excellence.

Qualifications

     Education

• High school diploma or equivalent required; Associate’s degree preferred.

     Experience

• 1–3 years of experience in a healthcare, customer service, or administrative support role preferred.

     Skills

• Proficiency with computers, Microsoft Office Suite, and electronic health record (EHR) systems.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently with attention to detail.
• Bilingual (English/Spanish) skills highly preferred.

Core Competencies

• Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information.
• Judgment & Decision-Making: Provides thoughtful input into operational and program decisions.
• Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision.
• Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community.
• Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery.

Knowledge, Skills, and Abilities

• Delivers high-quality customer service with professionalism and cultural sensitivity.
• Actively listens and communicates clearly across diverse populations.
• Maintains confidentiality and handles sensitive information with discretion.
• Applies knowledge of clinical and administrative standards and institutional policies.
• Manages time effectively, prioritizing tasks and meeting deadlines.
• Demonstrates community awareness and understanding of the population served.
• Projects a professional image and provides leadership when delegating or guiding team efforts.

Physical Demands

• Occasionally required to sit, walk, reach, and handle materials.
• May be required to lift or move items up to 25–50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervisory Responsibilities

• None

Compliance Responsibilities

As part of Kinston Community Health Center’s commitment to ethical practices and regulatory compliance, all employees are expected to:

• Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.
• Promptly report any known or suspected violations of compliance/safety standards.

These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.