Treasury Management Servicing Manager na EverBank

Treasury Management Servicing Manager
The Treasury Management Servicing Manager is responsible for overseeing the overall service delivery of the group, working collaboratively with the team to ensure optimal performance and client satisfaction. This role involves resolving issues, mitigating risks, identifying process improvement opportunities, and enhancing functionality to support the servicing team effectively.

Key Responsibilities and Duties

• Oversees the overall service delivery of the business banking solutions team, ensuring that all operations align with the organization's standards for quality and client satisfaction.
• Works collaboratively with team members to ensure optimal performance, fostering a culture of teamwork and continuous improvement.
• Addresses and resolves client issues promptly, implementing strategies to mitigate potential risks to the organization and enhance client trust.
• Identifies and implements process improvement opportunities to enhance service delivery and operational efficiency, ensuring that the team operates at peak performance.
• Serves as the subject matter expert for all treasury management products and services, providing guidance and insights to both the team and clients.
• Collaborates with the servicing team to build functionality that better assists them in their roles, fostering a supportive and efficient working environment that encourages professional growth and development.
• Performs and monitors necessary monthly processing reviews.
• Manages administrative functions related to staffing, hiring, planning, and reviewing team performance, ensuring that the team is well-equipped and supported to meet business objectives.

Minimum Qualifications

• 5 years of treasury management or 5 years of a combination of treasury management and business banking experience

Preferred Qualifications

• Experience with treasury solutions and information services
• Experience working with mid-market to corporate sized clients
• Experience working in a contact center
• Prior management/leadership experience
• Familiar with Salesforce

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8PL