Service Center Specialist na Xylem

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

The Service Center Specialist will be responsible for assisting customers in a personalized and friendly manner to ensure every experience is an exceptional one. In this role, the incumbent will also need to be available to assist customers with their Xylem product selection and availability, order entry, product delivery and return and invoicing.

Core Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage inbound phone calls, online inquires and customer walk-ins.

• Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.

• Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.

• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.

• When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.

• Complete off-rental process in Rental Results. Schedule product pick-up and prepare paperwork for customer sign off.

• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.

• Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods, and services timely and accurately.

• Schedule and coordinate preventative and corrective maintenance for sales and delivery vehicles.

• Act as site champion for safety. Manage injury reporting through GenSuite. Participate in routine safety calls and/or meetings.

• Participation in Xylem Watermark volunteer activities.

Qualifications:

• High School Diploma or equivalent

• 3+ years of experience Material management, order processing, warehousing, or related experience

• Prior experience in a rental environment preferred.

• Experience with ERP systems, SAP preferred  

• Supervisory or lead experience preferred

• Forklift experience preferred

• Proficiency in Microsoft Office products and the use of computer applications

• Strong math, organizational, and problem-solving skills with attention to details

• Ability to manage multiple priorities in a fast-paced, high-pressure environment while meeting deadlines

• Effective communication and interpersonal skills to collaborate with customers, coworkers, and management

• Customer-focused mindset with a strong sense of responsibility, teamwork, and initiative

What We can Offer You:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program 

The estimated pay range for this position is $27/hr.. to $32/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.