MOBILE APPLICATION SUPPORT SPECIALIST (OKLAHOMA CITY, OK) na Oklahoma Blood Institute

ADVANCE YOUR CAREER WHILE SAVING LIVES

Location: Oklahoma City, OK

Salary: Competitive salary based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday

Hours: 8:00 a.m. to 5:00 p.m.

Position:

The Mobile Application Support Specialist role is dedicated to delivering comprehensive technical support for mobile devices and communication equipment used throughout the organization. This position primarily focuses on providing setup and ongoing support for cell phones and assisting with directed tasks assigned by Strategic Software Solutions (S3) Development Manager.

Responsibilities include aiding in helpdesk operations, which involve the reception of help tickets, engaging with ticket requestors, diagnosing, and resolving issues, following up on satisfaction levels, and ensuring ticket closure. The helpdesk covers a spectrum of tasks, ranging from straightforward inquiries to more complex tasks.

We seek a self-motivated individual with the ability to communicate effectively across all organizational levels in a dynamic, professional environment. The desired candidate should exhibit technical proficiency, problem-solving skills, and a responsive, service-oriented work ethic.

Qualifications:

• 1 to 3 years' experience as a Mobile Technician
• High School Diploma required or equivalent experience
• Understanding of multiple Mobile OS (iOS, iPadOS, Android, windows)
• Requires an understanding of Windows, IOS, and Android configurations
• Ability to create training materials
• Strong technical writing skills
• Ability to assist and train others
• Strong technical knowledge and problem resolution skills
• Strong analytical skills
• Ability to develop and implement procedures
• Service oriented; self-starter; takes ownership; willing to take on additional responsibility
• Responsive; strives for excellence; ability to interact and communicate effectively at all levels
• Ability to work independently as well as part of a team
• Ability to work in a challenging environment
• Ability and willingness to expand knowledge base and skills inventory
• Ability to evaluate different software applications quickly and in department

Primary Responsibilities:

The Mobile Support Application Specialist performs a variety of responsibilities, including:

Mobile Application Support

• Install, configure, and upgrade mobile applications and software (iOS, iPadOS, Android).
• Troubleshoot and resolve mobile-related issues, escalating to internal teams when needed.
• Perform installations and updates of phone software.
• Assist with mobile account management, including user moves, adds, and changes.

Help Desk Support

• Respond to and resolve helpdesk tickets in a timely manner.
• Communicate clearly with users to identify, troubleshoot, and resolve issues.
• Document solutions in the HelpDesk tool (Zendesk) to expand the support knowledgebase.
• Follow up with users to ensure satisfaction and proper closure of tickets.

Documentation & Collaboration

• Review, update, and create helpdesk documentation and SOPs.
• Contribute to building a knowledgebase of mobile and helpdesk solutions.
• Collaborate with internal staff and external users to resolve issues effectively.
• Participate in small support-related projects as assigned.

Click the link below to learn fun facts about working for Our Blood Institute!

https://play.tic-tac-trivia.com/quiz/uPSABhC7P3HTAh5J4Rk6