Collection Specialist na Mile Bluff Medical Center

General Information:

Job title: Collection Specialist

Schedule: Full-time, 80 hours per pay period; scheduled between 8:00am and 7:00pm

Weekend Requirement: No weekends

Holiday Requirement: No holidays

Position Summary:

As a Collections Specialist you will work with patients and family members to secure payment for all Self-pay balances including deductibles, copays and coinsurance amounts applied by insurance carriers. You will also update patient demographic information and necessary insurance information needed to comply with billing requirements, and work with Bad Debt Collection Agencies to ensure timely and accurate accounting of balances. You will provide exceptional customer service while ensuring compliance with legal and regulatory guidelines. Your efforts will directly support timely revenue recovery and positive customer experiences.

Position Responsibilities:

• Outbound Collections: Make outbound calls to individuals or representatives of estates to collect outstanding debts, particularly those involving deceased accounts, in accordance with company policies and legal requirements.
• Account Management: Maintain and regularly review a personal queue of assigned accounts, performing timely follow-ups, reviewing account statuses, and updating customer records.
• Negotiation & Payment Arrangements: Conduct professional and empathetic conversations to establish payment plans with firm deadlines; negotiate repayment options to meet collection goals.
• Customer Service & Issue Resolution: Provide excellent customer service by addressing inquiries, resolving billing disputes, and offering appropriate payment solutions.
• Estate & Probate Handling: Conduct fact-finding to locate estate information and identify potential sources of payment; review and manage probate cases and attend court proceedings as necessary.
• Collaboration & Reporting: Work with external collection agencies to coordinate the transfer of accounts to bad debt and ensure timely follow-up; maintain accurate documentation of all collection efforts and financial statuses.
• Compliance: Adhere to all applicable legal and regulatory requirements governing debt collection practices, including those specific to deceased debt and probate.
• General Support: Assist patients or customers with billing questions and perform other duties as assigned.

Position Requirements:

• High school diploma or equivalent required.
• Associate Degree or equivalent business experience preferred.
• 3+ years of related work experience required.
• Experience working in the medical industry preferred.
• Exceptional accuracy and attention to detail required.

Knowledge, Skills, & Abilities

• Intermediate proficiency with computers is required.
• Experience with billing/collections required.
• Knowledge of electronic medical records systems, healthcare portals, and collections software.
• Must have exceptional customer service skills.
• Self-starter with excellent interpersonal communication and problem-solving skills.

Why Mile Bluff Medical Center?

Mile Bluff Medical Center is a place where people come first. Our team is comprised of caring, patient-centered professionals serving pediatric through geriatric populations in our rural community. Our not-for-profit organization prides itself on providing state-of-the-art healthcare services, a positive work environment, and a team where employees feel valued and supported. Mile Bluff is an independent organization that offers competitive wages, great benefits and the opportunity for growth. Mile Bluff makes decisions for its employees and patients locally without relying on a large health system in another community.

Mauston Location Description

With a population of 4,500, Mauston maintains a small town feel while being surrounded by unique recreational and cultural experiences. Located on the Lemonweir River and next door to Wisconsin's second and fourth largest lakes, Petenwell and Castle Rock Lake, our community finds you surrounded by natural wonder, wildlife and a rich variety of outdoor recreation. Mauston is centrally located in southwestern Wisconsin on Interstate 90-94, approximately 73 miles to Madison, 140 miles to Milwaukee, and 215 miles to each Chicago and Minneapolis.