Senior Lead-Client Operations & Services "6A" na Infosys BPM Limited / IBPO USA

Job Description: 

The Client Operations Lead is a pivotal role responsible for the comprehensive oversight of an engagement's overall service delivery. This includes ensuring the successful and timely delivery of all services within scope and to the highest quality standards, while simultaneously maintaining and improving profitability through diligent financial monitoring and cost control. A key aspect of this role involves building and nurturing robust client relationships, actively understanding their needs, and ensuring their ultimate satisfaction. Furthermore, the Client Operations Lead will coordinate closely with internal teams to foster alignment and effective collaboration, and continuously drive improvements by identifying and implementing process enhancements to elevate service delivery. 

Job Responsibilities: 

• Overseeing successful, on-time, and high-quality service delivery. 

• Managing engagement profitability through diligent financial monitoring and cost control. 

• Building and nurturing robust client relationships, ensuring their needs are met and satisfaction is high. 

• Facilitating effective collaboration among internal teams. 

• Driving continuous improvement initiatives to enhance service delivery processes. 

Basic Qualifications: 

• Bachelor’s Degree in any career stream 

• At least 8 years of experience as it pertains to the job description  

Preferred Qualifications: 

• Proven track record of successfully managing complex service delivery engagements from end-to-end. 

• Demonstrated experience in financial management, including budgeting, cost control, and achieving profitability targets. 

• Exceptional client relationship management skills, with a history of building trust and ensuring high client satisfaction. 

• Strong leadership abilities with experience coordinating and motivating cross-functional internal teams. 

Who We Are 

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. 

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025. 

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. 

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin 
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.