Human Performance Specialist (Sr, Lead, Principal) na PPL Services Corporation

Company Summary Statement :As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.Overview:

The Human Performance Specialist leads the development and implementation of Human Performance (HuP) programs across the organization, partnering directly with senior leadership to embed human factors principles into operational practices. This role owns the design and delivery of HuP training in various formats, supports the creation and maintenance of HuP artifacts, and contributes to investigations by applying behavioral science to root cause analysis and corrective actions. Additionally, the position collaborates with the Technical Training group to support supervisor development and ensure alignment with broader safety and performance goals.

 

Responsibilities:

Responsibilities: 

• Partner with Vice Presidents and senior leaders to develop and document Human Performance (Human Performance) Programs tailored to their operational needs.
• Lead the design, delivery, and continuous improvement of Human Performance training, including modular formats such as supervisory-focused sessions, short staff meeting talks, full-day classes, and progressive learning tracks.
• Serve as the primary owner of Human Performance training content and delivery, ensuring alignment with organizational goals and scheduling priorities.
• Develop and maintain Human Performance-related artifacts, including reference cards, manuals, and policy documentation, ensuring consistency and accessibility across business units.
• Support incident investigations by applying human factors principles to root cause analysis and corrective action development.
• Collaborate with the Technical Training group to support the principal trainer role, particularly in the delivery of supervisor training, and coordinate with additional training resources as needed.
• Will be assigned an emergency and storm role. This is a special assignment that is activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:

Senior Human Performance Specialist:

• Bachelor’s degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)
• 5+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
• Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities.
• Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally.
• Possess a basic understanding of the work of an electric or gas utility.
• Experience managing a standing program or group of projects.
• Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service.
• Ability to rapidly learn new business and technical concepts through discussion, research, and questioning.
• Ability to work independently and be effective in team settings.
• Ability to monitor and control many analyses to timely completion.

Preferred Qualifications:

• Completion of the U.S. Navy Nuclear Propulsion Program (Enlisted or Officer), including Nuclear Field (NF) Program or Nuclear Propulsion Officer Candidate (NUPOC) Program.

 

Lead Human Performance Specialist:

• Bachelor’s degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)
• 7+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
• Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities.
• Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally.
• Possess a basic understanding of the work of an electric or gas utility.
• Experience managing a standing program or group of projects.
• Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service.
• Ability to rapidly learn new business and technical concepts through discussion, research, and questioning.
• Ability to work independently and be effective in team settings.
• Ability to monitor and control many analyses to timely completion.

Preferred Qualifications:

• Completion of the U.S. Navy Nuclear Propulsion Program (Enlisted or Officer), including Nuclear Field (NF) Program or Nuclear Propulsion Officer Candidate (NUPOC) Program.

 

Principal Human Performance Specialist: 

• Bachelor’s degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)
• 15+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
• Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities.
• Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally.
• Possess a basic understanding of the work of an electric or gas utility.
• Experience managing a standing program or group of projects.
• Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service.
• Ability to rapidly learn new business and technical concepts through discussion, research, and questioning.
• Ability to work independently and be effective in team settings.
• Ability to monitor and control many analyses to timely completion.

Preferred Qualifications:

• Completion of the U.S. Navy Nuclear Propulsion Program (Enlisted or Officer), including Nuclear Field (NF) Program or Nuclear Propulsion Officer Candidate (NUPOC) Program.

 

 

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