Client Sales Manager na International Fertility Insurance

Position: Client Sales Manager 

International Fertility Insurance is a rapidly growing company of surrogacy insurance experts and case management professionals that provide unsurpassed support and education to intended parents seeking peace of mind as they grow their families.  We pride ourselves in providing compassionate, professional service throughout our clients’ surrogacy journeys.  We have experience supporting intended parents worldwide and work with surrogacy agencies, attorneys, and fertility clinics across the United States, Canada, Mexico, South America, Europe, Israel, Asia, Australia, New Zealand, and South Africa.  We collaborate with more than 100 insurance companies to find the best option to meet the needs of intended parents.  Learn more about us at www.goifi.com. 

IFI is seeking to hire a full-time, remote, Client Sales Manager. 

What you’ll do:  

• Lead, coach, and develop a team of Client Sales Consultants and Client Intake Coordinator to meet individual and team sales goals
• Design and implement sales strategies that align with organizational revenue targets
• Forecast annual, quarterly and monthly sales revenue and adjust plans based on performance and market trends
• Coordinate sales action plans and delegate customer account responsibilities to team members
• Investigate lost sales and customer accounts to inform future strategy and retention efforts
• Monitor team performance, provide feedback, and conduct regular performance reviews to ensure accountability and growth
• Foster a culture of empathy, responsiveness, and excellence in client service
• Oversee the intake process for domestic and international clients, ensuring timely and personalized consultations
• Develop and maintain systems for lead qualification, categorization, and rapid outreach and response time
• Ensure accurate and thorough documentation of client interactions in CRM to support collaboration and continuity 
• Manage and maintain Calendly account access for sales and intake team, ensuring proper user permissions, calendar integrations, and availability settings to support client scheduling and team coordination
• Collaborate with cross-functional teams to improve internal workflows and client experience
• Analyze sales data to identify performance trends, anticipate client needs, and identify actional opportunities to enhance conversion rates, client satisfaction, and team productivity
• Develop, implement, and maintain Standard Operating Procedures (SOPs) for sales and intake processes to achieve operational consistency and efficiency
• Develop, implement, and maintain client-facing marketing materials and website content
• Represent IFI in webinars, client consultations, and professional partner engagements to promote services and build relationships

What you’ll need to succeed:  

• 3+ years of experience in sales operations management, marketing and/or business operations as a subject matter expert to develop and execute sales strategies that drive revenue growth
• Proven leadership experience leading and coaching a high-performing team
• Demonstrated experience using data and reporting to identify sales forecasts, setting measurable performance and productivity metrics to improve the sales functions
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
• Strong understanding of Salesforce CRM and reporting tools
• Experience with Calendly, Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint), and Zoom strongly preferred
• Excellent written and verbal communication skills for engaging with clients, professional partners, and internal teams
• Ability to present and explain complex concepts clearly and empathetically to diverse audiences
• Experience crafting clear, empathetic, and brand-aligned client-facing communications that support client understanding, engagement, and trust throughout the intake and sales process
• Comfortable working in a remote, fast-paced, and evolving environment

Desired but not required: 

• Experience in the surrogacy, fertility, or insurance industry
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Zoom
• Experience with Calendly

What are the benefits:   

• 401(k) with match
• Health Insurance; including dental and vision
• Paid Time Off
• Ability to work remotely
• Opportunity to work with a growing company in an interesting and challenging industry

IFI and its companies are equal opportunity employers. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law-poster to visit the “EEO is the Law” poster.