With over 70 years of backyard cooking experience, Middleby Outdoor has three of the top brands in outdoor cooking (Char-Griller, Masterbuilt and Kamado Joe). We strive for excellence in designing and building the most innovative products in the industry and markets we serve. We create a work environment that is conducive to building long-term employees who are motivated and dedicated to manufacturing quality products while upholding the highest standards in business ethics. Our mission is to build great products and greater relationships with a vision to lead the way with integrity and intelligence.
SUMMARY
Reporting to the Order Management Supervisor, the Order Management Specialist assists the Sales team by actively managing order processing functions. Works directly with the customer base to provide feedback on necessary changes on Purchase orders and coordinating changes between customer portals and internal systems. In conjunction with the other members of the Order Management Team, cover order processing functions across the National Accounts, Internet, & Coop/Hardware Channels. Cross train to cover as backup when other team members are out of office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Process customer purchase orders received via email, EDI, and customer portals; mix of manual entry and integration.
- Create Containerization requests and submit to purchasing; follow up with purchasing on any outstanding requests.
- Review Containerizations created by other team members and give necessary feedback before sending to operations.
- Confirm inventory availability based on on-hands and forecasts.
- Communicate necessary PO updates including ship window changes, quantity updates, and out-of-stock details directly to the customers while keeping the sales team informed; make updates to sales orders in NetSuite once changes are approved and in retailer portals where applicable.
- Complete PO Acknowledgements as needed.
- Update inventory feeds for dropship customers daily and monitor dropship portals for cancellations.
- Monitor open order report and communicate with Distribution Team on priorities and past due orders.
- Participate in daily team status calls and weekly status calls with operations to ensure outstanding order management issues are getting resolved.
- Build a strong relationship with the Distribution Team – communicate order changes as they arise.
- Other duties assigned.
QUALIFICATIONS
· Demonstrate a high level of attention to detail and ability to work accurately, with interruptions, to meet deadlines in short lead-times.
· Ability to work independently as well as collaboratively within a team.
· Flexible; comfortable in an ever-changing environment with a company in a high growth pattern.
· Possess a sense of urgency, understanding that each team member’s work ethic impacts revenue outcomes.
· Comfortable working in web-based platforms.
· Proficiency with Microsoft Office applications; advanced Excel skills required.
· Excellent verbal and written English language skills required. Read, interpret and analyze correspondence, memos, reports and tables.
· Communicate with co-workers, customers and various business contacts in a courteous and professional manner.
· Discretion in handling sensitive and confidential documents and situations.
· Self-motivated, proactive, and resourceful, with a positive, professional attitude.
· Dedicated to company and personal core values.
· Practice safety and adhere to all company safety policies.
EDUCATION/EXPERIENCE
· Associates degree or equivalent from a two-year college or technical school.
· Two years of related experience and/or training; or an equivalent combination of education and experience.
· CPG industry experience required.
WORK ENVIRONMENT
· Remote work environment with occasional travel to offices in Chamblee, GA and Phenix City, AL.
· Knowledgeable of office administration principles, practices and techniques
· Dedicated to company and personal core values
BENEFITS
- Competitive hourly salary and bonus structure
- Generous Paid Time Off + company paid holidays
- Health Savings Account with a company paid HSA contribution when enrolled in the traditional high deductible BCBS medical plan with HSA
- Dental and vision plans
- Legal and supplemental insurance available
- 401(k) Match
- Paid parental and major medical leave
- Company paid basic life, AD&D, short-term and long-term disability insurance
- Employee assistance program
- Employee discounts and rewards
ABOUT THE COMPANY
Learn more about our story and our products at www.chargriller.com, www.masterbuilt.com, and www.kamadojoe.com. Middleby Outdoor is a subsidiary of Middleby Corporation.
Middleby Corporation is a fast-growing and profitable global manufacturer of commercial foodservice, food processing and residential cooking equipment with approximately $4 billion in revenue headquartered in Elgin, IL. Sales of the company’s products are marketed under 100+ different brands. The company has 55+ manufacturing operations (including 20+ international) and 10 international distribution offices. Middleby has grown from approximately $100 million in revenues since 2001 and was named a Fortune Magazine’s Fastest Growing Company in 2014 and 2015. Forbes included Middleby in their list of the World's Best Employers for 2021.
Middleby Outdoor proudly supports diversity in the workplace and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Employment type: Fulltime, Monday - Friday
