Health Clinic Reception Specialist (Dept. Only + Kalispel Tribal Members) na Kalispel Tribe of Indians

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Summary of Functions    

Act as primary point of contact for Camas Center Clinic patients including; answer phones to makes appointments, to screen medical and dental calls and respond to in-person inquiries. Qualify patient’s insurance status. Collects and records co-payments, fees for service and provides additional front desk office duties.

Essential Duties and Responsibilities                             

• Greet in-person and telephone patients and guests in a professional and courteous manner; offer direction as requested/needed
• Schedule and triage appointments and answer phones in a respectful, caring manner, getting consultation from medical or dental professionals as appropriate; refer calls to nurse or other medical/dental provider when appropriate
• Understand patient complaints/symptoms sufficiently to determine what timeliness of care is necessary for quality patient care
• Communicate with medical/dental providers using medical and dental terminology so information is accurately transferred to ensure quality patient care and timely responses to questions/inquiries
• Determine current status of insurance eligibility for new and existing patients before every visit through resources such as OneHealthPort
• Monitor Medicare patients’ annual cap status for physical therapy services
• Appropriately and promptly manage telephone communications; screen and route calls and/or take messages; provide basic information
• Receive and accurately input demographic and insurance information of patients into electronic software product
• Respond to Medical and Dental record release requests
• Provide appointment reminders, maintain record of no call no show appointments and late arrivals and route to Clinic Business Manager as necessary
• Schedule surgical and diagnostic procedures
• Input daily deposit into software product and maintain paper log.
• Collect and record co-payments in electronic records, appropriate to specific insurance requirements prior to the patient being seen
• Index scanned documents into patient charts
• Assist department in administrative set-up of electronic medical record system
• Provide receipts for all cash received, verify electronic entries of cash
• Responsible for HIPAA compliance procedures
• Adhere to all applicable tribal, federal, or state privacy laws and regulations, including but not limited HIPAA and 42 CFR Part 2.
• Maintain copier supplies, coordinate copier maintenance as needed
• General office duties include: faxing, copying, collecting and sorting mail
• Provide general office assistance to Clinic Business Manager
• Attend meetings and serve on committees as directed by supervisor
• This job description does not list all of the duties of this position. You may instructed by management to perform other duties as assigned

Supervisory Responsibility

•  This job has no supervisory responsibilities.

Education 

• Minimum 1 year college or technical school in health care related.

Experience 

• Minimum 2 years medical and/or dental reception experience required or equivalent combination of education and experience. May substitute education and experience requirements above for one (1) year working as a receptionist in a multi-modality healthcare clinic that includes medical, dental and some combination of physical therapy, massage therapy, acupuncture, chiropractic, homeopathic medicine, orthodontia, oral surgery, radiologic imaging, ophthalmology and optometry.

Skills

• Proficient in the use of Microsoft programs and other computer software.
• Proficient in medical and/or dental terminology required, medical or dental terminology course preferred
• Experience with both medical and dental reception and billing preferred
• Excellent written and oral communication skills
• Excellent customer service skills, ability to handle and resolve conflict in a professional manner
• Ability to calculate figures and amounts for co-payments, such as percentages using calculator or ten-key pad 
• Ability to multi-task in busy clinical front-office setting
• Ability to work within a team environment
• Ability to maintain confidentiality per Federal HIPAA guidelines
• Knowledge of history, culture and health needs of Native Americans preferred; cultural sensitivity required;  Maintain professional appearance and positive personal impact
• Must possess ability to work independently
• Must accomplish tasks with attention to detail and accuracy
• Ability to take initiative and solve problems as indicated
• Must be computer literate
• Must pass background check
• Tribal preference applies

Other Requirements

• Valid driver’s license with insurable record
• May be required to submit to yearly PPD and maintain CPR certification
• Hepatitis A & B vaccinations required.
• TB test screening required.

Physical Demands

• Infrequent travel to and from Spokane and Usk, Washington
• Potential exposure to infectious diseases
• Significant portions of the job require extended sedentary periods; constant work with computers, including extended periods of keyboarding and repetitive motion of hands and wrists; Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Specific hearing abilities required by this job to be able to hear patient communication in-person and via telephone
• Ability to speak so patients and co-workers can understand spoken communication in-person and via telephone
• Ability to bend, stoop, lift, carry and move items weighing up to 30 pounds
• This position requires infrequent out-of-town travel to meetings and conferences

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.  The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions.  The noise level in the work environment is usually moderate.

Disclaimer: Certain Licenses and Certification requirements can be obtained once hired.