Help Desk Support Specialist na Nalley Consulting

Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C.

Position: Help Desk Support Specialist
LCAT: Mid and Senior
Location: DIA HQ, Washington, D.C.
Required clearance: TS/SCI with willingness to take CI poly

Required experience: At least 8 years for Senior; at least 5 years for Mid.
Desired education: Bachelor's degree 

Description:

• Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
• Applies specific functional knowledge and working and general industry knowledge.
• Develops or contributes to solutions to a variety of problems of moderate scope and complexity.
• Works independently with some guidance, and reviews or guides activities of junior employees.

Basic Qualifications:

• Experience with help desk operations and trouble ticketing systems
• Knowledge of Windows operating systems and O365 environments
• Ability to perform Tier I-II onsite support
• Security+ Certification

Additional Qualifications:

• Experience as a Help Desk technician in DoD or industry environments
• Knowledge of basic system administration principles
• Ability to triage basic operating systems and networks issues