Case Manager na Interfaith Community Services INC

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a haven and pathway towards self-sufficiency for more than 17,000 community members annually. 

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Case Manager role, you’ll provide direct services to clients, to include but not limited to, intake, assessment and vocational case management, job placement and referrals, and social services/basic needs client advocacy (resources & referrals) to help day laborers, migrant workers, individuals experiencing homelessness, and families achieve employment placement and self-sufficiency. Our ideal candidate is able to prioritize clients’ needs and service delivery, programmatic goals, is team-oriented, responsible, reliable and accountable, has a passion for helping others that shows through in many ways and feels a strong motivation to undertake challenging work for the benefit of the diverse and vulnerable community that we serve. 

Client Support:

• Track client progress, update case plans, and provide strengths-based case management
• Ensure comprehensive, timely, and person-centered services
• Provide strengths-based case management, including assessments, individual service plans, crisis intervention, and advocacy.
• Develop personalized stability plans, including but not limited to employment and housing plans, offering ongoing support, monitoring participant progress, and providing information (resources) and referrals
• Complete case notes, case plans, progress notes, and other required documentation
• Manage a diverse client caseload by providing direct services including fulfilling basic needs, job placement, job-related referrals to other service providers, and conducting workshops and educational services related to job employment
• Administer supportive and basic needs services as per agency and contract guidelines
• Link clients with essential resources within and beyond the agency
• Facilitate monthly meetings or trainings, social events, and classes to engage clients
• Partner with other agencies, faith centers, and community settings to provide services
• Identify resources and advocate for the client’s needs
• Case conference regularly with internal/external staff on behalf of the client’s needs

Housing Services:

• Connect clients to supportive housing options and community resources such as healthcare, mental health services, and legal aid.
• Provide housing navigation and housing instability support, including assisting participants with completion and eligibility for housing choice vouchers, connecting with emergency rental assistance, and other housing programs
• Communicate regularly with clients and the team regarding housing options and availability
• Maintain active housing listings and guide participants through application processes

Employment Services:

• Utilize a strengths-based approach to identify and develop clients' employment skills
• Facilitate the employment process, including connecting clients with employment opportunities, registration, eligibility verification, job placement, referrals, workshops, and educational programs
• Assist clients with resume writing, interview skills development, and career planning
• Connect individuals with employment opportunities through our day labor program and job placement services. Advocate for fair wages for participants in the program

Financial Empowerment:

• Develop financial goals with clients, focusing on budgeting, saving, and increasing income.
• Support clients in applying for public benefits (CalFresh, General Relief, etc.).

Data & Reporting:

• Maintain accurate case information in electronic databases and client files.
• Complete necessary forms and generate statistical reports in a timely manner.
• Support Program Manager in gathering data for program reports.
• Accurately record case information within electronic databases (HMIS/Clarity, CIE, ETO and Excel) and client files, accurately complete all necessary forms and produce statistical reports

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor’s Degree in Social Services or related field; or equivalent combination of education and experience, required

• 1+ years of experience working in a shelter, social services, or non-profit setting, required

• Bilingual (English/Spanish), required

SKILLSETS / ADDITIONAL REQUIREMENTS

• Ability to establish and maintain professional boundaries with clients
• Must have excellent written and verbal communication skills
• Must be highly organized and demonstrate attention to detail
• Experience writing accurate and comprehensive case notes
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Must be able to perform work in a climate controlled office setting
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• May be subjected to adverse conditions, including contact from hostile people
• Low to moderate exposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)
• Low to moderate exposure of unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory , concentration and analytical thinking
• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins
• The noise level in the work environment is usually low

Location: Onsite/Carlsbad

Hourly Rate: $25.50

Hours: 7am-4pm

***This is a temporary role starting October-December, with a possible extension***