Lead Patient Service Representative na Washington Radiology

Lead Patient Service Representative

Looking to elevate your career? Join us!

Work Location: 10215 Fernwood Road, Suite 103, Bethesda, MD 20817

Work Hours: Full-Time, 40 hours per week, Monday-Friday

Department Highlights:

• Strong team collaboration
• Compassion and empathy to our patients and the team
• Join an innovative team working toward making healthcare more accessible, integrated, and reliable

​​​​​​​Here is what you will need: 

• Minimum of two years’ experience in healthcare or patient care required;

• High School diploma;
• Two years of healthcare registration or customer service experience preferred;
• Basic knowledge of medical terminology preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Forms strong working relationships within the team;
• Strong computer skills using Microsoft Office Suite required;
• Prior supervisory experience preferred;

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A Day in the Life of a Lead Patient Service Representative:

• Provide services and support for the following areas:
•  Manages daily operations of the front desk.
• Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
• Participates in front office and company training as scheduled.
• Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
• Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
• Creates and maintains frequent communication and positive relationship with team members as
• evidenced by surveys and turnover.
• Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
• Communicates team member coaching and counseling opportunities to Center Director.
• Completes incident reports on an as needed basis.

Why Washington Radiology?

• A Great Place to Work for the fourth year in a row!

• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.
• Hourly Rate: $21.00 to $25.00 commensurate with experience