Print Counts Patrol Analyst na DEX Imaging

 DEX JOB DESCRIPTION

Job Title

Print Counts Patrol Analyst

Job grade

Job Department

Sales or Admin

Job Sub - Department

Job Code

PCPA

Effective Date

03/03/2022

JOB SUMMARY

The PrintCounts Patrol Analyst will function as the lead for account maintenance in Patrol.  The analyst will provide initial support to the field service techs and CSR’s as well as working through issues with the client directly.  This position will provide information to admin and the field relative to Patrol and help direct resources to the appropriate accounts to ensure timely and proper billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the liaison between Patrol support and CSRs on technical issues.
• Support Billing function by ensuring equipment is staged properly.
• Review zero meters and assist in correcting non-reporting issues and work with Admin and CSRs to address.
• Create calls in Eauto for CSR dispatch to correct Patrol and/or non-reporting devices.
• Work with the client on set up and administration of Patrol.
• Perform fleet assessment and provide reporting of aging equipment/customer data to Regional Service Managers for profitability increases and Branch Sales Managers for potential sales opportunities.
• Analyze fleet to determine End of life devices for potential replacement.
• Supply order reconciliation and troubleshooting.
• Provide support to and collaborate with Regional Service Managers on current and future activities.
• Provide reporting and statistics for larger accounts by request.
• Serve as tier one field support for CSRs and Service technicians for Patrol. 

MANAGEMENT AND SUPERVISORY RESPONSIBILITY

• Typically reports to Management Direct Supervisor job title(s) Typically include: TITLE  
• Job is directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management. Job title example(s) of employees directly supervised:   

JOB QUALIFICATIONS/SKILL REQUIREMENTS

• Excellent verbal communication skills.
• Excellent written communication skills with which to clearly explain concepts in professional documents, using easy-to-understand English; must have strong command of punctuation and grammar.
• Excellent reading comprehension.
• Demonstrated ability to follow departmental rules and guidelines and provide necessary support for team.
• Must be able to learn quickly and work well under minimal supervision as a part of a fast-paced team.
• Ability to work under pressure, especially under tight client deadlines.
• Strong interpersonal skills; Must be able to work with strong personalities.
• Strong analytical skills and business acumen.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree or equivalent experience required.
• Successful completion of a criminal background check.
• Attention to detail.
• Extensive knowledge of Microsoft Office with advanced knowledge of Excel.
• Advanced Computer Skills. Must have advanced skills in the entire MS Office Suite, including Word, Excel, PowerPoint, and MS Outlook. Ability to learn new software quickly.

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required.
• Travel requirements: Domestic: Up to 20%
• Climate controlled office environment during normal business hours.

PHYSICAL REQUIREMENTS

Sitting

Up to 7 hour(s) a day

Lifting

Up to .5 hour(s) a day, up to 50lbs max. ^

Walking

Up to 2 hour(s) a day

Pushing/ Pulling

Up to .5 hour(s) a day, up to 50lbs max. ^

Standing

Up to 4 hour(s) a day

Climbing

Up to .5 hour(s) a day

Bending/ Squatting/Stooping

Up to 1 hour(s) a day

Stairs

Up to .5 hour(s) a day

Reaching

Up to 2 hour(s) a day

Ladder

Will not apply generally

Balancing

Will not apply generally

Step stool

Will not apply generally

Twisting

Up to 1 hour(s) a day

Excessive heat exposure

Will not apply generally

Crawling

Will not apply generally

Excessive cold exposure

Will not apply generally

Hands in water

Will not apply generally

Dust exposure

Will not apply generally

Kneeling

Up to 1 hour(s) a day

Lound noise exposure

Will not apply generally

Data Entry/Typing

Up to 4 hour(s) a day

Humidity exposure

Will not apply generally

Unusual hearting or vison demands: None Specified

^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.