- Bureau à Atlanta
The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.
Schedule: PRN (as needed/as available), hours 3:00pm to 7:00pm
Job Duties & Responsibilities:
Performs variety of administrative processes, is the first and last point of contact with patients daily.
- Answers telephone and provides accurate Rogers program and services information to callers.
- Registers and schedules patients and confirms insurance guarantor information.
- Responsible for daily check-in and check-out of patients and reporting of this information.
- On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
- Maintains and orders supplies.
- Distributes incoming packages and mail.
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Maintains medical records ensuring accuracy of document placement.
- Reviews all active medical records for correct placement of forms, and patient information.
- Files all reports accurately and in a timely manner.
Completes all documentation within required timeframe.
Ensures routine and priority tasks are completed within established timeframe.
Coordinates projects as assigned.
- Track/complete metrics and statistics as assigned by operations leadership.
- Copies documents for treatment team
Ability to communicate and coordinate transfer process to and from Rogers.
- Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.
Maintains the environment in a safe, orderly manner.
Performs other duties as assigned.
Conduct self in a professional manner.
- Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
- Communicate with all individuals in a positive and professional manner.
- Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
- Communicate concerns and provide solutions for same.
- Attend outside seminars to promote professional growth.
- Demonstrate a positive and professional attitude toward all customers.
- Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
- Project a professional image by wearing appropriate, professional attire.
Additional Job Description:
Education/Training Requirements:
- Eighteen (18) years of age, or older.
- High school diploma required.
- Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
- Previous experience working in an office setting, medical office or psychiatric setting is preferred.
- Basic knowledge of equipment utilized to perform clerical duties.
- American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
- Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)
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