Warranty Administrator na Affinity Truck Center

Description

About Us

Affinity Truck Center is an established leader in new and used truck sales, parts and service, lease and rental, and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package, a unique level of concern for our employees, and a stimulating work environment. At Affinity Truck Center, you can expect to be part of a team of people who care about their work, their clients and each other.

Summary: Prepares, records, and submits warranty claims to the distributor and reconciles them accordingly. Responsible for clerical duties for Service Department. 

Job Responsibilities:

· Processes warranty claims on a timely basis. 

· Processes all warranty paperwork to ensure proper documentation. 

· Verifies criteria required by Affinity and as required by warranty certificates.

· Reconciles all warranty receivables with payments through the appropriate accounting schedule. 

· Authorizes all warranty claims. 

· Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up. 

· Analyzes claims denied and if applicable, resubmits them as soon as possible or obtains authorization to cancel them. 

· Ensures that clients are invoiced for uncovered and unauthorized claims.

· Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer). 

· Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of. 

· Files and maintains all service records as required by warrantor. 

· Keeps informed of all factory recalls and bulletins. 

· Assists with body shop warranty claims. 

· Assists with the cashier and telephone duties as needed.

· Works with Warehouse Manager for all part returns, core returns, purging of old parts and scrapping parts. 

· Keeps up to date on warranty training and certifications. 

· Reads news or updates released. 

· Trains advisors and technicians on warranty coverage. 

· Stays in contact with warranty personnel in order to keep a positive relationship with all OEMS. 

· Safeguards information system assets by identifying abnormalities, reporting suspicious activity and/or content, and contributing to the resolve of cyber security problems.

· Performs other duties as assigned by management. 

Qualifications: 

· BS/BA Degree or one year equivalent work experience

· One to two years’ experience as a Warranty Administrator

Work Schedule and Travel: 

Due to the nature of our business, and the duties of the position in particular, the actual schedule you will be required to work will vary based upon many factors, including, but not limited to, the business needs of our Company, the schedules of our customers, the season of the year, etc. You may also need to travel out of State for meetings, training, conventions, etc. You will be reimbursed for travel expenses in accordance with Affinity Truck Center’s travel policy.

Physical Requirements: 

The physical requirements for this position include the following: 

· Environment: Frequently works inside/outdoors in varying weather conditions and temperatures

· Environment: Occasional exposure to excessive loud noise

· Environment: Frequent Exposure to dust, gas, fumes, chemicals, etc. 

· Lifting and carrying: Frequently lift and carry items weighing up to 20 pounds 

· Bending, twisting, stooping, reaching: Must be capable of frequent twisting and bending down to pick up items from lower shelves, and reaching up for items stored at higher levels. 

· Vision: Must have at least 20/40 acuity in each eye with or without correction.

· Hearing: Ability to perceive a “forced whisper” at a distance of 5 feet or less, with or without hearing aids.

· Mobility: Ability to enter and exit the vehicle safely and efficiently.

· Service Dept. Personnel Mobility: Capability to climb into and out of trucks, which may involve using steps or ladders.

· Dexterity in operating controls such as steering wheels, pedals, and gear shifts.

· Standing: Must be able to remain in a stationary position for a certain percentage of the workday, such as 50% or more

· Walking: Regularly moving about on foot within the work area, which may involve navigating through tight spaces or uneven surfaces.

· Hand Dexterity: Frequent use of hands and arms for grasping, fine manipulation, pushing and pulling, reaching, typing, etc.

· Sitting: Frequent sitting while using a computer, sitting at a desk, attending meetings, trainings, seminars, etc. 

Mental Requirements:  

The mental requirements for this position include the following: 

· Ability to learn new tasks effectively

· Service Dept. Personnel ability to learn new skills effectively such as negotiating and de-escalation skills

· Ability to take direction from others in a leadership and/or similar role 

· Must have the capacity to follow and remember processes and procedures

· Must maintain focus on assigned tasks

· Ability to complete tasks independently without supervision

· Ability to communicate effectively with visitors, customers, and colleagues

· Ability to multi-task

· Ability to prioritize

· Ability to work alone 

· Ability to work in groups

· Ability to assist customers in a friendly manner

· Ability to communicate with others in a professional and respectful manner

· Ability to problem solve 

· Ability to analyze and resolve issues 

· Ability to exercise discretion & confidentiality 

· Ability to engage in ethical conduct and decision making 

· Ability to adhere to all company guidelines, policies, and procedures 

· Ability to take criticism in a constructive manner 

· Ability to maintain focus over long periods while driving 

· Capacity for quick decision-making in response to changing traffic conditions or emergencies

Privacy Data Notice: Affinity Truck Center collects information that is shared with third parties to build profiles and personalize your experience throughout your employment. To view the categories of personal information we collect and the purposes for which the information is used, to exercise your rights under the California Consumer Privacy Act (CCPA) or, to access Affinity Truck Center Privacy Policy disclosures at any time, visit the company website @ www.Affinitytruck.com or email the HR department @ [email protected].

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.