Patient Services Specialist na Limitless Male

Description

Core Responsibilities:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of genuine, caring, friendly, and organized.
• Self-motivated, team player, with desire to be promoted in a growing medical practice.
• Excellent multitasking while maintaining positive attitude.
• Educates patients with regard to financial options for services.
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of patient needs.

Principal Duties and Responsibilities:

• Greets patients, answering questions, booking appointments, facilitating patient requests.
• Oversees patient flow.
• Responds to request and inquiries from the patients and the general public in person and over the phone and via email.
• Maintains provider schedules.
• Collects all insurance information, verifies patient demographics, educates patients on financial options/cost for services, processes payments, posts patient balances, and completes daily patient call backs.
• Monitors and optimizes systems that meet staff communication utilizing a multi-line phone system, email, fax machine, printer, copier, and scanner to process patients through the Trillion Health & Hormone process.
• Maintains a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
• Discharges patients, assists office and clinical staff, and closes office at end of day.

Requirements

• Positive, motivated, efficient, team player.
• Excellent ability to communicate, follow up, and keep organized.
• Confident having financial discussions with patients.
• Ability to multi-task and work well under pressure.
• Strong knowledge of email composition and communication.
• Knowledge of computer software, and the ability to learn billing software, and electronic medical records required.
• Prior experience in fast paced service industry or customer service role preferred.
• Prior experience in a medical office setting preferred but not required.