- Junior
- Escritório em Reading
Description
The IT Technician (Help Desk) will work in a fast-paced Revenue Cycle environment with staff and operations to provide
technical assistance and support related to computer systems, hardware and software. The schedule for this position will
be Monday – Friday, 8:00am – 5:00pm, with the ability to have flexible hours based on the business need.
Duties/Responsibilities
- Respond to Helpdesk tickets by asking questions to determine the nature of the problem.
- Support all personnel
- Monitor application operations and respond to issues.
- Analyze issues with application operations and propose solutions.
- Maintain daily performance and assist with computer, laptop, printer, mobile device and phone setup, testing and installation.
- Software installation
- Hardware installation
- Telephone installation
- Walk employees through problem-solving processes and running diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Provide technical assistance and support for internal users and their daily needs for internal application and connectivity by responding to queries either in person or over the phone.
- Takes ownership of and troubleshoot problems and follow through to resolution.
- Prompt resolution or escalation of issues as needed
- Perform other duties as assigned
Required Skills/Knowledge
- Possesses a strong technical understanding of the various hardware, software and networking systems.
- Microsoft products and OS knowledge required
- Analytical
- Ability to multitask
- Critical Thinking
- Project Management and Project Execution
- Ability to meet deadlines
Education/Experience
- Associate degree in Information Systems or one year of directly related experience in IT Support, required
