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ASSISTANT FRONT OFFICE MANAGER

Jericho Road Community Health Center is actively seeking a Assistant Front Office Manager. This position is full-time, within the Front Desk Department, working at our 184 Barton and 182 Breckenridge locations.  

Work with a Purpose 

Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.  

Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams. 

Responsibilities: 

• Supervise and train staff on patient care for completing documents, case histories, or forms. 
• Maintain and transmit correspondence or medical records, by mail, email or fax.  
• Receive and route messages or documents, (laboratory results, referrals, etc..) to appropriate staff members or external organizations as needed.  
• Ensure there are adequate staffing levels for all clinical operation hours, filling in and performing necessary job functions as needed. 
• Ensure all clinical care is delivered in a manner that meets or exceeds goals and expectations for clinical outcomes, quality assurance standards, state/local regulations, and patient satisfaction.  
• Ensure the coordination of care for patients regarding specialty appointments that may not be a direct service of JRCHC  
• Ability to provide excellent customer service modeling critical thinking and problem-solving skills with kindness and care
• Have a working knowledge of how to operate within the Medent (EMR) system, healthcare regulations and compliance within the healthcare system, Department of Health and HRSA standards. 
• Model, monitor and hold staff accountable to all HIPAA regulations and guidelines.
• Collaborate and establish efficiencies with Front Office Training Coordinator to identify, implement and manage all aspects of annual and competency trainings for direct reports
• Support implementation of major clinical initiatives for community wide distribution such as testing, vaccinations
• Assist with coverage at the Barton, Broadway, City Mission, Breckenridge, Doat, and Dental locations when needed 
• Provide direct supervision and leadership to the medical and dental front office staff
• Ability to be a supportive assistant who can take direction from a supervisor and provide direction to others.
• Ensure all actions, personal conduct, and communications represent the organization in a highly professional manner at all times.
• Uphold and ensure compliance to all policies/procedures, mission, and organizational values and hold others to those standards as well 
• Supports conducting performance evaluations and addressing disciplinary issues for direct reports
• Assist with leading department and one on one meetings with direct reports to improvise team communication and develop individual growth plans and opportunities
• Hire, with collaboration of Office Manager, train and monitor administrative items
• Ensure that staff captures information and processes as directed for reporting purposes
• Initial point of support contact to the employees at health center location/office
• Help develop and implement front office workflow, training, policies and procedures
• Provide backup support to Office Manager for approving payroll, time off and responding to messages.

Qualifications:                   

• Experience in leading others, preferably in healthcare and human services and desire to grow as a leader
• Solid knowledge base of medical practices and procedures within the primary care environment. 
• Demonstrate ability and familiarity with tools, technology, and systems found within health care environments (such as Basic Computer and Phone Skills, Electronic Medical Records, Experience with Medent EMR a plus). 
• High School Graduate or GED Equivalent; BA in business administration, healthcare preferred

Rate: $24.00 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components. 

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.  

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.