- Professional
- Escritório em Manistee
SUMMARY:
Work closely with all departments to ensure proper compliance with Tribal Internal Minimum Control Standards and Departmental Policies and Procedures. Ensure the property is following all applicable Federal, Tribal, State, and Local Laws.
Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.
MINIMUM NECESSARY QUALIFICATIONS:
Education:
● High School diploma or GED
● 2-year Degree in Business, Accounting or related field and 2 years' experience working with internal/external auditors and gaming regulatory bodies in the Gaming Industry; or 4 years' experience working with internal/external auditors and gaming regulatory bodies in the Gaming Industry
Experience:
● 4 years management with training and presentation experience
● Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations
● Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.
Age Requirement:
● At least 21 years of age
SKILLS AND ABILITIES:
● Strong computer skills with experience in word processing, databases, and spreadsheets
● Strong organizational, written, and verbal communication skills
● Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
● Accurate and detail-oriented
● Strong problem-solving skills
● Strong 10-key skills with the ability to demonstrate proficiency
● Maintain high confidentiality
● Independently manage multiple tasks in a professional manner
● Ability to work independently with minimal supervision
● Ability to work cooperatively with all departments
● Ability to operate most office equipment (computer, fax, copier, etc)
● Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
● Best practices of team member selection, development, and mentoring team members to success
CONDITIONS OF EMPLOYMENT:
Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.
Knowledge, Competences, and Talents:
● Accountable - Accept responsibility and account for actions
● Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
● Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
● Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
● Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
● Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
● Detail Oriented – Ability to pay attention to the minute details of a given project or task
● Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
● Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
● Empathetic – Appreciates and sensitive to the feelings of others
● Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
● Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
● Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
● Organized – Possesses the trait of being organized and follows a systematic method of performing a task
● PC skills - Demonstrates proficiency in PC hardware, software and applications as required
● Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
● Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
● Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
● Reliable – Is dependable and trustworthy
● Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
ESSENTIAL DUTIES AND RESPONSIBILITIES:
● Conducts audits of resort SICS, policies and procedures to ensure compliance with Tribal MICS, Tribal State Compact, Gaming Ordinance, Regulations, and applicable laws.
● Conducts investigations of compliance issues and report findings.
● Prepares annual Compliance audits schedule and checklists.
● Prepares responses to external and internal auditors.
● Prepares monthly reports to keep management informed.
● Develops and maintains Resort administrative document structure system.
● Assists Little River Casino Resort departments with administrative document structure and system.
● Develops and maintains a corrective action system for documenting audit findings and ensure audits, inspections, self-reports, and their responses are readily accessible for review by management.
● Assists departments with policies, procedures, guidelines, and standard operating procedures specific to the department to ensure compliance with Tribal MICS, Tribal State Compact, Gaming Ordinance, Regulations, and applicable laws.
● Creates department specific policies, procedures, guidelines, and standards.
● Works closely with the Revenue Audit Department to investigate any unusual variances or possible thefts.
● Distributes Surveillance Daily Logs and Summary Reports to respective departments.
● Attends and participates at Resort Manager, Supervisor meetings and Little River Band of Ottawa Indians Gaming Commission meetings.
● Acts as a liaison between Little River Band of Ottawa Indians Gaming Commission and the Resort as it relates to advanced notices, audit/inspection response and representing items at Gaming Commission meetings.
● Always cooperates with Little River Band of Ottawa Indians Gaming Commission representatives.
● Provides recommendations for process improvements to increase operational efficiencies.
● Monitors for updates to Tribal MICS, Tribal State Compact, Gaming Ordinance, Regulations, and applicable laws affecting gaming and initiates resort notices and updates accordingly.
● Provides appropriate training for updates in structure and systems that affect compliance with gaming and non-gaming rules and regulations.
● Utilizes Little River Band of Ottawa Indians Surveillance Department as a tool and resource for investigations and inquiries.
● Assists Director of Compliance with ensuring compliance with all Federal, State, and Tribal Laws, Regulations, Policies, and Procedures.
● Assists Director of Compliance with administrative duties and/or as needed to fulfill Compliance Department required duties.
● Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
● Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
● Must satisfactorily complete all training assigned by the Resort.
● Must adhere to safety rules and regulations of Little River Casino Resort and of the Department of Compliance.
● Other duties as assigned.
REMOTE WORK EMPLOYMENT:
Remote Work Team Members complete their job responsibilities from a location other than on-premises. These positions use digital tools to handle tasks, complete projects, and communicate with their team, vendors, and guests. These positions may require Team Members to occasionally report physically to the property for onboarding, scheduled meetings, etc.
PHYSICAL DEMANDS:
While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, and reading. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds daily. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to operate computer equipment for extended periods of time.
WORKING ENVIRONMENT:
A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Extensive computer use.
DISCLAIMER OF EMPLOYMENT:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.
ACKNOWLEDGMENT:
I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.
