Senior Director of Client Services na Leap Group

💎 Who is the Senior Director of Client Services?

The Senior Director of Client Services is both a trusted partner to our clients and a motivating leader to our account team. Reporting into agency principals and group ownership, this working manager balances leadership with direct client engagement. You’ll handle a handful of high-value client relationships and play an active role in pitching and onboarding new business, while crucially energizing and developing a team of account leaders.

This is not a role for someone who only sets vision from afar. We’re looking for a leader who thrives on rolling up their sleeves - coaching their team in real time, setting clear expectations, creating efficient processes, and ensuring every account is positioned to deliver exceptional results. You’ll join a collaborative, people-first group of strategists, media experts, and creatives who are passionate about helping our clients “market less and matter more.”

Broad responsibilities include:

• Actively lead, coach, and mentor the Client Services team, setting clear expectations, ensuring accountability, and building confidence.
• Directly manage a select group of high-value client accounts, ensuring strong business stewardship, relationship growth, and delivery excellence.
• Own responsibility for the maintenance and growth of Leap’s business and client base through NBD and OBD efforts.
• Oversee client onboarding to ensure engagements are set up for success from the start.
• Actively participate in and lead new business pitches and proposals when required, in conjunction with business development teams.
• Develop and refine client service processes, reporting, and tools to drive efficiency, financial stewardship, and client impact.
• Partner with agency leadership to align client strategies with organizational vision and growth objectives.
• Facilitate collaboration between account, PM, and cross-discipline teams, ensuring seamless client experiences.
• Resolve escalated client issues with sound judgment, transparency, and a solutions-oriented approach.
• Stay current on client industries and market trends to guide both strategy and execution.

📚 What do You Need?

• 10+ years of client services/account management experience with an advertising or marketing agency.
• 4+ years in a leadership role managing and developing client service/account teams.
• Demonstrated success leading new business pitches, proposals, and onboarding.
• Experience managing and growing national, name-brand clients.
• Strong financial and operational acumen; able to track account health and identify/close gaps.
• Proven ability to mentor, motivate, and hold teams accountable.
• Exceptional communication, presentation, and relationship-building skills.
• Comfortability participating in leadership conversations - contributing a strong voice, challenging assumptions, and offering solutions.
• A love for marketing and a contagious enthusiasm that inspires teammates and clients alike.

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.