Network Telecomm Specialist 2 na University of Louisiana Monroe, LA
University of Louisiana Monroe, LA · Monroe, Estados Unidos Da América · Onsite
- Professional
- Escritório em Monroe
About the Department
Closely supervised, mid-level position. Successful candidate will participate in the immediate support of Campus Networking infrastructures and Telecom. Assist with network support and troubleshooting of main Campus Academic/Administrative networks as well as Residential Life networks for student residents. Will assist Telecom Coordinator as needed in the daily management of Phone system and related resources through-out Campus.
Position Duties
- Utilize centralized Helpdesk tracking software for all levels of customer service engagement.
- Triage Helpdesk calls for all network requests from across campus including phone issues.
- Assist network administrator in the planning, expansion, and troubleshooting of ULM campus networks.
- Assist telecomm coordinator in the daily support of phone system environment.
- Works in a support/resolution role for technical issues when Students experience Internet access problems within Residential Life facilities. Includes WiFi and LAN-lines in residence rooms.
- Coordinate with Residential Life when interaction is required with residents for network troubleshooting.
- Work with other IT staff when needed for support resolution.
- Required to work afterhours in the event of unexpected or planned outages.
- Assist IT security officer in operational network support of surveillance cameras and door security controllers.
- Engage with 3rd party cabling contractors for new cabling requests or repairs.
- Other duties as required.
Minimum Qualifications
- Required to have a bachelor degree with a concentration in computer networks, one or more network certifications, and 1 year of internship in enterprise network systems. OR 5+ years of real-world field experience with enterprise grade networks and network systems.
- Working ethernet Layer 1-3 knowledge is required.
- Certification or knowledge of Juniper/JUNOS/Mist is preferred.
- Optical networking knowledge is useful.
- Experience in all desktop/server types (Windows/Linux)
- Certification or proven field knowledge in cabled networks including fiber optic standards, CAT5/6 and POE standards.
- Knowledge in phone systems infrastructure is useful.
