Sr Field Operations Technician na Crown Castle

Position Title: Sr Field Operations Technician (T4)

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

Role

Responsible for supporting and maintaining Crown Castle Networks. Year-round objectives to include, first response to outages and impairments, along with making the needed repairs to the assigned networks. Annual Preventative Maintenance inspections to network and host related equipment. Various computer related administrative tasks, i.e. uploading photos and documents, using GUI pages along with many web-based tools. Safe work practices must be applied to the completion of all work-related tasks, along with integrity, quality and attention to details.

Responsibilities

• Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public.
• Ability to safely and effectively operate a bucket truck.
• Participate in on-call rotation schedule for nights and weekends.
• Install, Turn–up, Test and Provision SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design.
• Respond to all network outages, impairments and emergencies related to Crown Castle networks.
• Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer.
• Complete all annual preventative maintenance inspections thoroughly and accurately, to Crown Castle standards.
• Label and tag all equipment and cabling according to Network Engineering Diagrams.
• Operation and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer, Optic power meter, DMM, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers.
• Operate PC or similar devices to gain access to Crown Castle networks and complete assigned administrative tasks.
• Perform both hardware and software updates and/or changes to remote site equipment as necessary.
• Work efficiently and effectively with cross functional departments, peers, and customers.
• Interface with customers and carriers in support of service delivery and assurance.
• Work independently for extended periods of time.
• Respond to Customer Troubles on 24-hour basis.
• First line acceptance of all new and modified networks using the Network Handoff Process.

Education/Certifications/Licensure

• High School Degree or equivalent required
• Associates degree, two-year technical degree or equivalent military/special electronics training experience strongly preferred
• A valid state driver’s license required
• CCNA Certification (or equivalent) a plus 

Experience/Minimum Requirements 

• Two (2) or more years of experience in one or more of the following fields: SONET networks and hardware, WDM networks and hardware, Ethernet – 10/100/1000BaseT networks and hardware wireless communications, outside plant fiber optic installations, repair, testing and troubleshooting
• Operating variety of telecommunications test equipment

Other Skills/Abilities

• Knowledge of radio transmitters, receivers, antennas, electronic theory, fiber optic theory
• Ability to safely drive and operate a DOT compliant boom truck, in the public right of way
• Ability to work closely with and provide guidance to vendors both on-site and remotely
• Ability to analyze and understand PIM/Sweep test data
• Ability to communicate both verbally and in writing in a clear and concise manner
• Skilled in trouble ticket or work order systems
• Exposure to network monitoring systems
• Excellent organizational/administrative skills
• Ability to multi-task in a fast-paced environment
• Ability to work independently with minimal guidance, while managing time for maximum efficiency
• DOT Certification
• OSHA Certifications
• Fiber Optic Experience
• PIM or Antenna analyzer certifications

Organizational Relationship

Reports to: Supervisor of Network Operations

Title(s) of direct reports (if applicable):  N/A

Working Conditions:

Works in the Public right of way, exposure to extreme weather, radio frequency, general public.  Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Available to work after hours, weekends, Holidays and On-Call Duty as conditions require.

May be required to travel and be away from home location, for extended periods of time.

Compensation

The pay range offered for this position is $33.89-$46.63 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.