Donor Database Administrator na Metropolitan Ministries Inc

Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. 

What we offer: 

· Salary: $75,000 - $80,000

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees. 

· 11 days of PTO and 10 paid holidays annually. 

· Option to participate in the 401K plan with employer match. 

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Donor Database Administrator helps build the pipeline of donors to Metropolitan Ministries by maintaining and overseeing the accuracy and integrity of our donor database and supplementary products and solutions. Primary responsibilities include oversight of tracking and reporting of donor information and gifts, ensuring compliance with data policies, procedures, and business rules, and supporting fundraising efforts by providing data-driven insights for donor communications and fundraising. 

Essential Responsibilities:

• DATA QUALITY MANAGEMENT
• Complete donor database management and cleanup tasks within Virtuous CRM+, including managing custom fundraising tables and fields, implementing and maintaining data quality standards, upholding strong focus with database users on data cleanliness responsibilities, actively performing duplicate record management tasks, and establishing /maintaining automations to uphold existing and new business rules.
• Establish and enforce data entry rules with clear, written policies on formatting and standardizations, develop and maintain training materials and procedure documentation for database usage, perform regular data audits, troubleshoot data issues for accuracy and consistency, run data health reports, and conduct data enrichment tasks to update information.
• DONOR INITIATIVES, DATA REQUESTS/SEGMENTS, AND REPORTING
• Collaborate with marketing and fundraising leaders and partners to support donor data segmentation for targeted fundraising campaigns, personalized communications, donor recognition, and event invitations and registration.
• Provide data support for donor initiatives, such as planned gift/Legacy donor, fundraising events, major donor, and other initiatives, through record research, updates, automations, reporting, and analysis using queries and reporting tools in Virtuous CRM+ donor database (includes updating volunteer, employee, and other tags for cross-engagement donor initiatives tracking); build/complete approved data report/automation requests.
• Oversee and audit all direct mail data selects for accuracy and adherence to approved business rules and in accordance with the approved annual pro forma schedule provided by the direct mail strategy partner; provide donor analysis and troubleshoot issues; promptly build/communicate data select, codes, business rules, and other updates; create/maintain published procedure documentation for data management, requests, and reporting processes.
• Identify, build, validate, distribute/automate, and maintain various reports for fundraising, stewardship, and compliance purposes, including gift summaries, donor lists, and performance metrics, along with donor/volunteer engagement analytics on a weekly, monthly, quarterly, and annual basis meeting department and organization needs and deadlines.
• INSIGHT, TRAINING, DOCUMENTATION, AND USER SUPPORT
• Identify, share, and present data-driven insights to support fundraising strategies, analyze donor behavior, and identify potential fundraising opportunities and training opportunities to Donor Services, Advancement, Marketing, and other teams relevant to Virtuous CRM+ donor database and database procedures, supplementary products, and general non-profit best practices for data management. Direct users to current documentation and advise of donation processing, data cleanup, business rules, and other data management procedures.
• Serve as lead technical and training support for donor database and supplemental products, maintain focus on process improvements, innovative solutions, include best practices for advancing AI tech, and growth and stability within overall marketing/fundraising and philanthropy/development teams; support user roles/permissions updates and guidance within donor database for new donation processing, marketing/fundraising, and philanthropy/development staff (IT creates/sets up new user SSO accounts and promptly disables users no longer requiring access).
• CULTURE AND ETHICS:
• Demonstrate a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers/interns, and collaborative partners to achieve data management and organizational goals. Provide full disclosure to prospective/existing donors in all communications to ensure their informed decisions in response to appeals for their support. Adhere to industry, organizational, and donor policies and restrictions such as code of ethics, confidentiality, gift acceptance policies, restricted gifts, government regulations, etc. Clarify, monitor, and implement the donor instructions by ensuring that expenditures are appropriate and documented properly in the organization’s financial records when applicable. Meet personal goals, actively contribute to the achievements of the team, support departmental KPIs, and work cross-functionally and collaboratively; support organizational goals as stated in the annual plan. Support the holiday center operation as directed.
• INDUSTRY KNOWLEDGE:
• Continually expand personal nonprofit fundraising knowledge by staying abreast of national, state, local trends, and laws for fundraising in general and related to enhancing performance and effectiveness in database administration, data management, fundraising, and non-profit management. Participate in regular Cross-functional team, Direct Report team, and All Staff meetings.

Requirements

Education and Experience:

Significant experience in data management and tracking in a customer service, marketing, and/or fundraising environment. Desired minimum B.A. or B.S. degree in a related field with 2 years of related experience or a 4-year equivalent combination of education and experience. Attention to detail is required for Essential Responsibilities outlined.

Skills Requirements:

Excellent written and oral communication skills. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker and problem-solving and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Must be able to demonstrate advanced computer skills and problem-solving ability with software. Must be proficient with querying and reporting. Demonstrated proficiency with Virtuous CRM+ database required. Web-based research tools and Microsoft Office products knowledge required, including Excel and Outlook. Must be able to work independently and as a team player. Solutions-focused and customer service mindset is necessary.

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.  

Physical Requirements:

Physical, emotional, and spiritual stamina to handle job-related issues and stress. Must be able to operate all components of a computer for several hours at a time.

Other:

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Ability to accommodate a flexible work schedule, including evenings and weekends, and particularly, but not limited to holiday months (October-December). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. 

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [email protected]