Business Administrator – Damage Cost Recovery na Telstra

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Job Description

Business Administrator – Damage Cost Recovery

Drive Outcomes, Minimise Loss, and Build Lasting Partnerships

Are you ready to take on a pivotal role where your attention to detail, legal acumen, and ability to build relationships can make a real impact? As a Business Administrator – Damage Cost Recovery, you’ll be at the heart of a high-performing team, ensuring that financial recoveries are managed efficiently and fairly, while also helping to safeguard critical infrastructure for Australia’s leading telecommunications organisation.

What You’ll Do

• Lead Damage Claim Investigations: Take ownership of a portfolio of small damage claims, using advanced research and investigation techniques to gather facts, review evidence, and confirm details through a variety of digital tools.
• Collaborate Across Stakeholders: Work closely with internal teams, property owners, councils, and third parties to ensure accurate, timely claim resolutions and to prevent future issues.
• Apply Legal Expertise: Utilise your understanding of legal frameworks—including Common Law and the Telecommunications Act—to build robust claims, preserve evidence integrity, and maximise recovery success.
• Negotiate and Resolve: Confidently negotiate settlements with insurers, solicitors, and other parties, always striving for fair and positive outcomes.
• Educate and Prevent: Proactively engage with stakeholders to share best practices on preventing damage, such as promoting ‘Before You Dig’ initiatives.
• Maintain High Standards: Ensure all records, databases, and systems are updated accurately, supporting audit requirements and continuous improvement.

What You Bring

• Proven experience conducting legal research and managing evidence to build compelling cases.
• Meticulous approach to detail
• Strong written communication skills for preparing claims and managing disputes.
• Ability to work seamlessly in a hybrid team environment and adapt quickly to new technologies.
• Advanced proficiency in Office 365, especially Word, Excel, and Teams.
• Excellent negotiation and stakeholder management skills.
• Bonus: Familiarity with telecommunications networks and internal systems is a plus.

Success Means

• Maximising cash recovery and resolving disputes efficiently.
• Delivering timely, accurate settlements and maintaining best-in-class record-keeping.
• Helping protect critical infrastructure through proactive education and stakeholder engagement.

If you’re looking for a role where legal, analytical, and interpersonal skills can truly make a difference—while supporting a culture of excellence and innovation—this opportunity is for you. Apply now to help shape the future of infrastructure protection and cost recovery!