Clinical Practice Supervisor, Urgent Care na Mass General Brigham
Mass General Brigham · Brookline, Estados Unidos Da América · Onsite
- Professional
- Escritório em Brookline
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
We are seeking a full-time, 40-hour Supervisor to support our Brookline and Boston Common Urgent Care centers! Our centers are located at 1285 Beacon Street, Brookline, MA and 137 Stuart St, Boston, MA. The Supervisor will report to the Senior Operations Manager and will work in close partnership with them to oversee the operations of the practices, and supervise our team of Medical Assistants, Rad Techs, and front desk staff. To manage staffing and/or center based operational issues, this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed.
On-site presence will be primarily Monday-Friday; however, since Urgent Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, additional coverage may be requested as needed.
Job Summary
SummaryCoordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.
Essential Functions
-Responsible for recruiting, hiring, evaluating, training and developing support staff.
-Provides day to day supervision and direction to support staff.
-Assigns work and monitors performance.
-Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
-Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
-Oversees purchase orders, petty cash and check requests.
-Maintains and orders office supplies and equipment.
Qualifications
Education
High School Diploma or Equivalent required
Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Experience
0-1 year supervisory experience required
2-3 years' experience working in an academic healthcare environment required
Knowledge, Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Generally Accepted Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.
Additional Job Details (if applicable)
When hiring, we take a people-first approach. The ideal candidate is someone who wants longevity in their career and to be part of our team to serve the patients of our community. We look for candidates with a passion for patient care and strong leadership skills to supervise our team members and day to day operations.
Preferrable knowledge and skills include prior Urgent Care operations experience.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /
Grade
6
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
