Project Specialist Intern na None

Job Details

Description

Job Summary

The Project Specialist supports all phases of a project, from initiating to monitoring/controlling to the closing of a project. The Specialist must be able to support projects using a Work Breakdown Structure (WBS) methodology along with various other project tools. The Specialist is responsible for working with a cross-functional Integrated Project Team (IPT) members in coordinating and scheduling Upgrade & Accessory project activities to obtain desired project results. This position requires a high degree of interaction and communication with multiple departments as well as internal/external stakeholders to be successful in assisting with projects.

Duties and Responsibilities/Essential Functions

• Assists in delivering Upgrade & Accessory projects, ensuring that tasks are completed on schedule and within budget. This includes scheduling meetings, tracking progress, and managing documentation.
• Maps out project dependencies and defines for the team what needs to be completed to reach project goals.
• Identify potential project risks and assist in developing strategies to mitigate issues and ensure smooth project execution.
• Works collectively with other Project and Program managers to balance needs and constraints.
• Maintain project documentation, including project plans, timelines, budgets, and reports, ensuring that all information is accurate and up-to-date.
• Assists in articulating the goals and objectives of the project and how it will impact the business with the IPT and department area(s) as required.
• Works with project team to resolve problems or constraints that arise and has appropriate escalation measures in place.
• Assisting other members of the Customer Support team, Cirrus Aircraft employees, Authorized Service Center (ASC) employees, other Cirrus Aircraft partners, or customers with issues or questions pertaining to aircraft service or the systems with which they interact
• Look for cross-functional opportunities for continual updating of Cirrus Aircraft policies and procedures and appropriate ways to communicate with team and partners.
• Bring forward ideas from self or group on next steps for continued progress for better business systems that promote enhanced customer satisfaction.
• Assist in creation and maintenance of service documents, contracts, and procedures
• Consistently exhibit exceptional customer service to both internal and external customers, while demonstrating Cirrus Aircraft’s mission, vision, values, and the Steps of Service
• Other duties as required or assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Pursuing a degree in Business Administration, Marketing, Information Technology, or related field.
• One year of experience in customer service or related field

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

 Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required. 

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.