Lead HVAC Technician (AHC) na Opportunity Home San Antonio, TX

About the Department

Performs supervisory, technical, and skilled work with considerable difficulty involving the installation, operation, replacement, repair, and maintenance of heating, ventilating, and air conditioning systems. The Lead HVAC is a team leader who provides coaching and mentorship to ensure a skilled and reliable team. Models and ensures high performance and customer service delivery are consistent with the agency’s mission, vision, and values.

Position Duties

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. 

• Schedules and assists assigned staff with installing new and/or replacement heating/air conditioning systems such as wall furnaces, heat pumps, and central units within given diagrams, schematics, instructions, prevailing codes, and safety practices.

• Directs subordinate mechanics in complex installations, repairs, and maintenance of refrigerators, ranges, heating and air conditioning units, and systems.

• Complex troubleshooting of refrigeration and heating systems.

• Requisitions supplies, equipment, and other related materials necessary to perform scheduled work, HVAC boilers, and refrigeration

• Utilizes the tools and instrumentation of the HVAC trade to perform analysis of system(s) operation and to adjust and calibrate temperature control devices to achieve energy-efficient operation.

• Checks for and repairs leaks in lines and systems.

• Coordinates with contractors on the replacement of building equipment such as rooftops, chill water systems, and boilers.

• Performs inspections and assists staff in the technical aspects involving preventative maintenance and repair of existing heating and air conditioning equipment in order to minimize major system damage/failure and downtime and assure safe operations.

• Schedules state inspections for boilers.

• Coordinates building, orientation, and safety training to assign staff and may maintain time and attendance records.

• Interpret blueprints, diagrams, and schematics to troubleshoot diagnosis and identify operating problems with heating and air conditioning equipment.

• Provides job training and orientation, and safety training to assigned staff and may maintain time and attendance records.

• Provides staff with the technical assistance necessary to remove, repair, and/or replace heating and air conditioning equipment by welding, brazing, and/or connecting electrical, gas, and refrigerant lines.

• Investigates employee accidents and makes appropriate reports in accordance with established procedures.

• Offers assistance in other areas of maintenance when the HVAC workload will allow.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. 

• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Recognize the significance of a data-driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustees, Data Domain Stewards, Data System Custodians, Data Stewards, and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

• Employees are expected to use Generative AI solutions ethically and responsibly.

• Other duties as assigned.

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

2. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

3. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.

4. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.  Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

5. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

6. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Minimum Qualifications

Education

Required

• High School Diploma or GED

Experience

Required

• Four (4) years experience in maintenance, refrigeration, air handling / supervisory skills.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable. 

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience 

• Bilingual fluency in English and Spanish.

• Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• Must possess a Class B Cooling/Heating Contractor License issued by the Texas Department of Licensing and Regulation. License must be d/b/a Opportunity Home and must be current at the time of employment. 

• Class Cooling/Heating contracting license.

• Ability to successfully complete annual Fair Housing training.

• Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks (i.e., EPA Certification, Universal Certification in R-410A).

Technical Skills

To perform this job successfully, the employee should have

• Knowledge of methods, materials, and tools used in installing, repairing, and maintaining refrigeration, heating systems, electrical service, and air handling equipment.

• Knowledge of occupational hazards, safety work precautions, OSHA guidelines, and local requirements.

• Knowledge of blueprints, layout plans, and designs.

• Knowledge of energy management systems.

• Knowledge of budgetary practices and principles.

• Knowledge of supervisory practices and principles.

• Ability to communicate effectively (written and verbal).

• Ability to work well under pressure.

• Must have basic phone and computer skills. 

• Ability to prepare estimates and order materials for maintenance and repairs.

• Ability to exercise independent judgment in determining operating conditions.

• Ability to plan, layout, supervise, and inspect the work of subordinates.

• Ability to establish and maintain effective working relationships with coworkers, customers, vendors, and the general public.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 50 pounds. 

• Maintenance and construction sites.

• Outdoor environment in all types of weather.

• Ability to work in all rooms (bath, bed, kitchen, etc.) at a resident unit 

• Dexterity of hands to operate hand and power tools. 

• Standing for long periods of time.

• Climbing step stools and ladders (including extension ladders) 

• Hearing and speaking to exchange information in person and on the telephone.

• Seeing to read a variety of materials.

• Lifting, carrying, pushing, or pulling light to moderately heavy objects. 

• Bending at the waist, kneeling, stooping, squatting, crouching or crawling

• Work in inclement weather.

• Use of personal protective equipment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. 

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events. 

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an “undue hardship” on the operation of the employer’s business.

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.  

Equal Employment Opportunity Statement 

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice.