Banking Center Manager na River City Bank

Description

We are seeking a dynamic and experienced Branch Manager to lead our retail banking branch with minimal supervision. This role offers an exciting opportunity to oversee daily operations, foster a customer-centric environment, and drive branch growth. The ideal candidate will demonstrate strong leadership, operational expertise, and a commitment to delivering exceptional service in accordance with bank policies, procedures, and regulatory requirements.

Essential Functions

1. Branch Operations

• Manages branch employees, organizes and directs activities, maximizes branch profitability, provides exceptional customer      service and has overall daily operational responsibility for the performance of the branch.
• Organizes, directs, and monitors branch operations and procedures to maximize customer service and staff productivity. 
• Develops a schedule that ensures adequate branch coverage and compliance with state and federal meal and rest breaks;      monitors branch adherence to FTE budget.
• Approves customer transactions in accordance with established authority levels/limits.
• Performs operational certifications and verifications to ensure that audit is passed with a minimum of a Satisfactory.
• Ensures new accounts are opened accurately following  established procedures and obtaining supporting documentation as required.      
• Oversees or completes cash counts and the monitoring of the branch daily over/short report.
• Ensures deposits, loan payments and other transactions are processed throughout the branch accurately according to      established procedures.
• Maintains prescribed security controls to protect the facility against criminal and fraudulent operation and unnecessary risk or      exposure.
• Maintains a cost-effective branch in accordance with business plan and budgetary constraints.

2. Staff Development and Performance Management 

• Recruits, selects and develops assigned staff;  completes and conducts performance appraisals; recommends salary increases      and other personnel status changes; administers corrective action when needed, including terminations; and acts as final authority for issue resolution at branch level.
• Schedules staff to ensure adequate coverage and service delivery to customers is not compromised, while ensuring      compliance with wage and hour laws.
• Conducts coaching sessions with staff and monitors performance as needed; conducts meetings with branch staff.
• Provides ongoing on-the-job training to employees on various branch, bank and Branch Services Specialist functions and      procedures.
• Reviews BSS Development Plans with employees to ensure they are on track and progressing in their training to promote to next level.
• Motivates and coaches’ staff on all aspects of  customer service and operations.
• Supervises branch staff and audits their activity on a regular basis. Reviews signature cards, CTRs, and other work product of      the branch sales and operational staff, makes necessary corrections, and provides feedback/coaching/training to improve performance.

3. Customer Relationship Management 

• Resolves escalated customer complaints, problems and requests; and responds to advanced customer inquiries.
• Develops and maintains productive working relationships with customers that allow Net Promoter Score and business      development goals to be achieved. 
• Ensures customers are well satisfied with products and services. 

4. Product Knowledge

• Maintains comprehensive knowledge of all deposit, loan, and mortgage products. 
• Keeps customers informed of Bank services and policies.

5. Compliance 

• Participates actively in community activities to enhance the Bank’s image, visibility and to reinforce the Bank’s commitment to CRA. 
• Maintains a current knowledge of bank regulations. Ensures branch compliance with all Federal, State and Bank policies, procedures and regulations. 

6. Other 

• Attends managers’ meetings; keep up-to-date on government regulations and the Bank’s policies and procedures regarding      lending, savings, and branch operations.
• Performs various other duties and projects as assigned.

Requirements

1. Three to five years’ service, operations and  management experience at a financial services institution. 
2. Comprehensive knowledge of banking services and  products as well as operations and security policies, practices and      procedures. 
3. Understands Premier Banking Target market; proficient in providing exceptional customer service to meet the special needs of      this segment.
4. Bachelor’s degree from an accredited college or equivalent work experience.

Knowledge Skills/Abilities: 

1. Excellent management, communication, interpersonal and problem-solving skills. Proficient in the use of personal computers and related software. 
2. Ability to work varied days/hours as business dictates.

Additional Comments:

River City Bank is an Affirmative Action and Equal Opportunity Employer with a commitment to diversity. Individuals seeking employment at River City Bank are considered without regards to ancestry, age, color, physical or mental disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, race, religion, sex, sexual orientation, protected veteran/military status or any other consideration made unlawful by federal, state or local laws.

Note: River City Bank does not sponsor applicants for work visas.

For CA residents please read the Notice at Collection - California before applying.