Assistant Branch Manager na undefined

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
   

What’s in it for you? 

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

Health and Dependent Care - Flexible Spending Account (FSA) - A tax-deductible account that can be used to pay for copayments, deductibles, some medications, and dependent care.

Health Savings Account (HSA) Employer Contribution - A tax-deductible medical savings account. A great option to save for medical expenses and reduce your taxable income.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount 

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

About this Role                                                                                                                                                                     

At Pacific Service Credit Union, we are committed to strengthening our members’ financial future through trustworthy practices, superior products, and exceptional service. As the Assistant Branch Manager, you are the face, and the brand-ambassadors of the Credit Union in our branch, and local community. You support strategies that promote credit union growth. You assist in leading a team of highly-engaged individuals who are committed to delivering on Pacific Service Credit Union's promise of exceptional service experiences through our branch network.    

Essential Job Functions

• Leads by example, and ensures that branch staff is consistently delivering exceptional service experiences to members, and potential members through professional, prompt, accurate and engaging interactions.
• Assists Branch Manager in developing and executing on strategies to drive credit union growth in the local market.
• Partners with Branch Manager to drive a culture focused on analyzing members' needs and identifying solutions through our robust products and services, regularly achieving and exceeding set goals for the branch
• In partnership with the Branch Manager, oversee and manage daily branch operations including, hiring, coaching and writing performance reviews.
• Supports the career development of team members through regular coaching, professional development.
• Through completing in depth needs assessments, process and fund loan applications for both new and existing members. NMLS registry required.
• Deliver excellent service while assisting members and non-members with banking transactions such as; withdrawals, transfers, payments, account maintenance, and fraud assistance.
• Promote the Pacific Service Credit Union brand by supporting business and community development efforts such as community and corporate events.
• In depth knowledge of PSCU’s full array of account options, including requirements associated with complex account types such as Trusts, POAs, IRAs, and other fiduciary accounts
• Perform reconciliation and balancing of the Vault, Cash Recycler, ATM, and individual cash drawer.
• Manage tasks related to Audit Checklist and is involved with daily, monthly, quarterly responsibilities to contribute to a successful audit.
• Identify and recommend ways to continuously streamline or improve work processes and environments, as well as embrace the evolving technology and tools used to assist members.
• Understand and comply with all applicable federal and state laws and banking regulations such as those related to Bank Secrecy Act (BSA), OFAC, and anti-money laundering, as well as the policies and procedures of Pacific Service Credit Union.
• Manages and leads team members through a changing environment and resolves stressful situations with tact and diplomacy.
• Strong ability to build lasting relationships with members, and PSCU employees alike, through strong interpersonal skills, communication skills, and trust.
• Support the training and development needs of employees. Lead by example, sharing knowledge and experience, that would promote employee success
• Provide coaching and mentorship, as well as constructive feedback to direct reports, fostering professional growth and enhancing individual and team performance.
• Drive innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization.
• Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards.
• Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment. Serve as a role model for professionalism, collaboration, and the pursuit of excellence
• Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence.

Supporting Functions

• Provide relief for other positions in all branches, as requested.
• Perform other duties as assigned by the Branch Manager

Competencies

• Builds and supports teams: Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; meets commitments and deliverables; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions
• Coaches talent: Coaches performance effectively; actively works to recruit, hire, and retain high performers; constantly looking for talent to add to the organization; creates a challenging and rewarding work environment; has a reputation as a great person to work with; able to anticipate how different people are likely to act in different situations; has good insight into personalities and work styles; understands people's strengths and talents; knows what sort of tasks people are likely to do well and areas where they may struggle; assists employees in reaching new levels of skills, knowledge and attitudes; identifies and fills potential talent gaps
• Drives results: Moves quickly to make decisions and commit to a clear course of action; comfortable making decisions based on partial information; willing to take calculated risks in order to maintain momentum; shows a strong bias toward action; swiftly identifies and removes obstacles
• Drives vision & purpose: Aligns day-to-day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization; recognizes and rewards people based on how their actions support the broader needs of the company
• Emotional intelligence: Exhibits self-awareness; changes their interpersonal style and approach based on the circumstance; modifies their approach based on cues from others; makes an effort to treat people in a way that makes them feel comfortable and respected; self-regulates emotions; operates with empathy and understanding
• Manages ambiguity: Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information; adaptable to changing circumstances; maintains a resilient mindset and applies critical thinking methodologies
• Prioritizes and organizes work: Allocates time and attention based on the most important to achieve key goals and objectives; approaches work in an organized and systematic manner; effectively manages tasks, information, and requests; anticipates resource needs; adept at juggling multiple priorities under time constraints
• Supports change: Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial; assists and leads teams through planned and unplanned transitions; embraces change
• Delegates: Provides clear objectives and allows employees to take ownership for their goals; provides a mix of tasks and challenges, but does not overwhelm them; acts as a resource people can utilize to help accomplish their goals; empowers employees with the authority and the resources to acheive results

In addition to the skills and abilities listed, this role is expected to also demonstrate the Core Competencies. These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.

Minimum Qualifications

• Five years of lead teller or supervisory experience at a credit union or bank branch.
• Enthusiastic, highly motived self-starter with a strong work ethic and strong focus on results, acting in the best interest of our members.
• Proven experience coaching and developing others to success.
• Excellent written and oral communications and cross functional project management skill required.
• Knowledge of credit union and/or banking operations, products and services, and policies, including regulatory issues, required.
• Ability to follow projects through to completion with little supervision and meet deadlines in a fast-paced environment.
• Ability to communicate effectively verbally and in writing with employees, members and upper management in person or on the telephone required.
• Must be able to handle difficult situations.
• Must be eligible to obtain and maintain valid registration with the National Mortgage Licensing System and Registry in compliance with the requirements of federal law and the SAFE Act. 
• Ability to learn and adapt to new information and technology platforms
• High School Diploma or equialent required. College degree in Business, Marketing, Sales or other related business discipline desired.

Preferred Qualifications

• Ability to make presentations before large and small groups desired.
• Knowledge of Symitar software system preferred.

Physical Requirements

• Ability to sit or stand at a desk for extended periods of time, with the option to adjust to a sit/stand desk to accommodate comfort.
• Hearing Ability: Ability to hear and understand spoken communication, both in person and via phone.
• Lifting and Carrying: Occasionally lift and carry materials such as files or office supplies weighing between 0 and 30 lbs.
• Manual Dexterity: Proficient use of hands and fingers for typing, using office equipment, and handling documents.
• Mobility: Ability to move around the office to attend meetings or assist colleagues as needed.
• Verbal Communication Skills: Ability to speak clearly and effectively to communicate with internal and/or external members. Frequent use of telephone headset may be required.
• Visual Acuity: Ability to view and read computer screens and related documentation with accuracy.

Hours & Travel

• Must be available to work required branch hours Monday through Friday
• Hours and locations will fluctuate as business needs and business development activities dictate.
• Occasional travel to corporate office or other branches.
• 20% travel required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.