Supply Chain Analyst, B2B and Wholesale Fulfillment na Made In Cookware

Made In is the leader in the digitally-native kitchen space. We bring Chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more.

To support our rapid growth, we’re seeking a Supply Chain Analyst in Austin, TX*, reporting to our Director, Outbound Supply Chain. In this role, you will oversee day-to-day operations of our B2B and Wholesale fulfillment network. You will be responsible for driving operational excellence across these channels – ensuring SLA compliance, managing inventory, and optimizing total fulfillment costs. This is a highly cross-functional role that will collaborate closely with teams across B2B, Wholesale, Finance, and Planning to enable efficient B2B and Wholesale growth.

*this hybrid position is based in our Austin, TX HQ

What You’ll Do:

Fulfillment Operations

• Own fulfillment operations for the B2B and Wholesale channels, ensuring service-level agreement (SLA) adherence for all B2B and Wholesale order types (hospitality, national stores, independents, dropship). 
• Manage and hire off-shore contractors (fulfillment coordinators) to execute order management and maintain SLA. 
• Maintain fulfillment data accuracy across all systems (WMS, OMS, Shopify, ERP).
• Lead fulfillment onboarding of new customers, including requirements gathering, training warehouse staff on routing requirements, and executing end-to-end shipment processing.  
• Develop and maintain Routing Guides to meet customer requirements and streamline fulfillment operations. 
• Resolve operational issues and partner with Made In Warehouse and 3PLs to drive continuous improvement across channels. 

Reporting and Systems

• Track open orders and SLA performance; communicate status and potential risks to sales reps and channel leaders. 
• Track available inventory by channel and partner with Planning and sales channel leaders to identify risks and opportunities. 
• Track and report on total fulfillment costs, including outbound freight and fulfillment.
• Partner with Technology team to onboard new retailers, streamline EDI order management, and improve fulfillment flow. 
• Build and maintain tools, dashboards, and reports to track performance and enable business decisions around inventory, fulfillment, and cost management.
• Identify operational trends and provide insights to inform strategy and changes to processes.

Who You Are:

You’re a detail-oriented and systems-minded problem solver who’s excited to learn and grow within a high-performing supply chain team. You thrive in fast-paced environments and are comfortable working with data, processes, and partners. You take ownership of your work, have a strong eye for accuracy, and are always looking for ways to improve and scale operations.

Qualifications:

• 3+ years of experience in supply chain, inventory, operations, or a related analytical role
• Strong analytical skills, with proficiency in tools like Excel / SQL; comfortable working with and reconciling large data sets
• Experience working with ERPs (NetSuite preferred) and EDI systems to manage orders
• Strong written and verbal communication skills, experience communicating to internal management and external partners
• Excellent project and time management skills, ability to manage multiple projects and  consistently deliver on deadlines
• Experience in ecommerce operations and / or fulfillment
• Bachelor's degree in related field required
• Authorized to work in the U.S.

Preferred (Bonus) Qualifications:

• You know your way around a kitchen, and enjoy the cooking / food scene!
• Familiarity with order and fulfillment management tools (Shopify, NetSuite, WMS, OMS) 
• Familiarity with data visualization tools (Looker)
• Background / academic experience with statistics, operations research or other math-intensive field

Benefits We Offer:

• Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware
• A people-centric workplace with flexible time off
• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.