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Senior Product Support Specialist na PowerSecure

PowerSecure · Durham, Estados Unidos Da América · Onsite

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Job Summary:

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective solutions.

Minimum Qualifications:

Education & Experience:

  • 12+ years of commercial/industrial experience with generators, ATS/switchgear, and paralleling control systems.
  • Bachelor’s degree in Electrical Engineering may substitute for 4 years of experience.
  • 5+ years of experience in product testing and development.

Technical Skills:

  • Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.
  • Experience with PLCs, generator controllers, protective relays, alternators, and generators.
  • Commissioning and field experience required.
  • NFPA 70 ARC Flash Certification preferred.
  • Valid driver’s license required.
  • Strong understanding of AC/DC electrical theory and operational theory of switchgear/PowerGen products.
  • Ability to troubleshoot and make engineering programming changes to controllers, PLCs, and HMIs.
  • Experience leading root cause analysis events.
  • Excellent time management and prioritization.
  • Strong analytical and problem-solving abilities.
  • Effective communication via phone and email.

Job Duties & Responsibilities:

  • Act as liaison between field and factory engineering teams.
  • Support complex start-ups and field troubleshooting.
  • Provide onsite engineering changes and communicate action items.
  • Assist in field retrofit projects and technical documentation.
  • Support training teams and escalate critical issues.
  • Help schedule and prioritize tasks with Product Support Manager.

Physical Demands & Work Environment:

  • Up to 45% travel required.
  • Exposure to industrial environments including generators, welding, and outdoor conditions.
  • Ability to work in both office and field settings.
  • Manual dexterity for operating digital equipment.
  • Occasional after-hours and weekend support.

About PowerSecure:

PowerSecure, a Southern Company subsidiary, delivers innovative energy solutions to utilities and commercial clients.

Benefits:

  • Medical, dental, vision, and life insurance
  • Competitive pay and 401(k) match
  • PTO, holidays, and sick leave
  • FSA/HSA options
  • Wellness programs
  • Tuition reimbursement
  • Employee referral program

Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.

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