Senior Product Support Specialist na PowerSecure

Job Summary:

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective solutions.

Minimum Qualifications:

Education & Experience:

• 12+ years of commercial/industrial experience with generators, ATS/switchgear, and paralleling control systems.
• Bachelor’s degree in Electrical Engineering may substitute for 4 years of experience.
• 5+ years of experience in product testing and development.

Technical Skills:

• Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.
• Experience with PLCs, generator controllers, protective relays, alternators, and generators.
• Commissioning and field experience required.
• NFPA 70 ARC Flash Certification preferred.
• Valid driver’s license required.
• Strong understanding of AC/DC electrical theory and operational theory of switchgear/PowerGen products.
• Ability to troubleshoot and make engineering programming changes to controllers, PLCs, and HMIs.
• Experience leading root cause analysis events.
• Excellent time management and prioritization.
• Strong analytical and problem-solving abilities.
• Effective communication via phone and email.

Job Duties & Responsibilities:

• Act as liaison between field and factory engineering teams.
• Support complex start-ups and field troubleshooting.
• Provide onsite engineering changes and communicate action items.
• Assist in field retrofit projects and technical documentation.
• Support training teams and escalate critical issues.
• Help schedule and prioritize tasks with Product Support Manager.

Physical Demands & Work Environment:

• Up to 45% travel required.
• Exposure to industrial environments including generators, welding, and outdoor conditions.
• Ability to work in both office and field settings.
• Manual dexterity for operating digital equipment.
• Occasional after-hours and weekend support.

About PowerSecure:

PowerSecure, a Southern Company subsidiary, delivers innovative energy solutions to utilities and commercial clients.

Benefits:

• Medical, dental, vision, and life insurance
• Competitive pay and 401(k) match
• PTO, holidays, and sick leave
• FSA/HSA options
• Wellness programs
• Tuition reimbursement
• Employee referral program

Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.