Customer Care Coordinator na ThrasherGroup

At Thrasher, we believe that fulfilling work leads to a fulfilling life. Since 1975, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, and concrete repair. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.

Pay Range: Starting at $21/hour

Job Description: Your Impact

Are you energized by driving results and making every interaction count? As a Customer Care Coordinator, you'll be the connection point between our customers and our experts, elevating customer experiences while keeping our field representatives' schedules running with precision.

Job Duties: How You Win Everyday

• Drive results by handling inbound and outbound calls that turn leads into scheduled appointments.
• Own the schedule by coordinating and managing field representatives' calendars for maximum efficiency, minimal conflicts, and on-time appointments.
• Exceed the standard by hitting and surpassing goals for lead conversion, appointment retention, and customer satisfaction.
• Build trust by communicating clearly and personally with customers.
• Team up for success by collaborating with fellow coordinators and field reps to deliver a seamless, high-quality experience.

Qualifications: What You Offer

• Must be at least 18
• Minimum of 1-2 years of customer service experience, scheduling or coordination responsibilities preferred
• A history of reliable and consistent job longevity
• Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check

Benefits: What We Offer

• Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
  
• 401(K) Retirement Savings up to a 5% match
• Employer paid life insurance in the amount of $50,000
• Comprehensive paid training
• Career growth and development

Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.