Homeoffice Senior Specialist, Quality Relations na Nightingale College

Position Summary 

The Senior Specialist, Quality Relations oversees training programs across Academic Operations, mentors’ junior specialists, and ensures alignment with organizational goals. This role is responsible for AO-wide training initiatives, including welcome trainings, and fills in for Specialist III, II, or I as needed. The Senior Specialist provides strategic guidance, elevational coaching, and ensures high-quality execution of training initiatives across functions. 

The salary range for this position is $35 to 38 per hour. 

Essential Function and Responsibilities: 

• Mentor and support Specialist III, II, and I, fostering professional growth and skill development. 
• Lead AO-wide training initiatives, including welcome trainings and core values sessions. 
• Oversee training program design, development, and implementation across functions. 
• Identify organizational training needs and coordinate referrals to appropriate programs. 
• Collaborate with functional leaders to ensure training aligns with company objectives and standards. 
• Fill in for Specialist III, II, or I to maintain training continuity and coverage. 
• Champion the integration of company values into training content and daily operations.  
• Monitor training effectiveness through assessments, feedback, and performance metrics.  
• Provide strategic recommendations for process improvements and training enhancements.  
• Participate in cross-functional projects and initiatives. 
•  Maintain accurate records and reports on training completion, outcomes, and employee progress. 

Minimum Required Qualifications: 

• Bachelor’s degree from an accredited institution in education, business, psychology, or related field. 
• Minimum of 4 years of experience in a specialist or similar role. 
•  Minimum of 3 years of experience in quality control. 
•  Minimum of 1 year of elevational coaching experience. 
•  Demonstrated experience producing professional. communication and correspondence.  
• Demonstrated experience providing a high standard of customer service. 
• Proficiency with Microsoft Office products preferred. 
• Must demonstrate a minimum of one year of high-impact proficiency in current Academic Operations role to be eligible. 

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations. 

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer. 

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale College contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. 

At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there. 

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!