Guest Service Agent - Conrad Indianapolis na Conrad Indianapolis

Conrad Indianapolis is looking for a Guest Service Agent to join the Front Desk Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

 

As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 241 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets. This includes The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dining.

• Classification: Full-Time
• Shift: Various – must be available to weekdays, weekends, and holidays.

 

Want to learn more? Hotel Website, Instagram, Facebook

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cb style=%22font-weight: bold;%22%3EWhat are we looking for?%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ESince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22margin: 12px 0px; padding: 0px 0px 0px 20px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EHospitality - We%27re passionate about delivering exceptional guest experiences.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EIntegrity - We do the right thing, all the time.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ELeadership - We%27re leaders in our industry and in our communities.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ETeamwork - We%27re team players in everything we do.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EOwnership - We%27re the owners of our actions and decisions.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ENow - We operate with a sense of urgency and discipline%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EIn addition, we look for the demonstration of the following key attributes:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22margin: 12px 0px; padding: 0px 0px 0px 20px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EQuality%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EProductivity%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EDependability%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ECustomer Focus%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EAdaptability%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cb style=%22font-weight: bold;%22%3EWhat will it be like to work for Hilton?%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its%26nbsp;%3Ca href=%22http://jobs.hiltonworldwide.com/our-brands/index.php%22 target=%22_blank%22 rel=%22noopener%22 style=%22color: rgb(4, 95, 171); text-decoration: none; line-height: inherit;%22%3Eglobal brands%3C/a%3E.%26nbsp; Our vision %26ldquo;to fill the earth with the light and warmth of hospitality%26rdquo; unites us as a team to create remarkable hospitality experiences around the world every day.%26nbsp; And, our amazing Team Members are at the heart of it all!%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22font-weight: bold;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22font-weight: bold;%22%3EThe Benefits%26nbsp;%3C/span%3E%26ndash; %3Cspan style=%22line-height: 107%;%22%3EHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EAccess to your pay when you need it through DailyPay%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EMedical Insurance Coverage %26ndash;%3C/span%3E%3Cspan style=%22font-style: italic; color: black; background: white;%22%3E%26nbsp;for you and your family%3C/span%3E%3Cspan style=%22color: black; background: white;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EMental Health Resources%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EBest-in-Class Paid Time Off (PTO)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EGo Hilton travel discount program%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3ESupportive parental leave%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EMatching 401(k)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3EEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Ca href=%22https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education%22 style=%22color: rgb(4, 95, 171); text-decoration: none; line-height: inherit;%22%3E%3Cspan style=%22background: white;%22%3EDebt-free education%3C/span%3E%3C/a%3E%3Cspan style=%22color: black; background: white;%22%3E:%26nbsp;Access to a wide variety of educational credentials%26nbsp;%3C/span%3E%3Cspan style=%22font-style: italic; color: black; background: white;%22%3E(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black; background: white;%22%3ECareer growth and development%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black;%22%3ET%3C/span%3E%3Cspan style=%22color: black;%22%3Eeam Member Resource Groups%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; margin-top: 0px; margin-bottom: 0px; vertical-align: middle;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black;%22%3ERecognition and rewards programs%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22color: black;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E*%3Cspan style=%22font-style: italic;%22%3EAvailable benefits may vary depending upon property-specific terms and conditions of employment.%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cspan style=%22font-style: italic;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial;%22%3E%3Cspan style=%22background-color: rgb(255, 255, 255);%22%3E%3Cspan style=%22color: #ffffff;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E#LI-JS3%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E Candidatar-se agora