Meter Maintenance Technician I na City of Hendersonville
City of Hendersonville · Hendersonville, Estados Unidos Da América · Onsite
- Junior
- Escritório em Hendersonville
Responsible for performing semi- skilled manual work locating, repairing, replacing and troubleshooting municipal water meters. An employee in this class performs work focused on the diagnoses, repair or replacement of water meters or other equipment to resolve service issues and the installation of meters for new service connections. This position also assists customer service and meter services supervisor responding to work orders to assist customers with issues, problems, or questions regarding their municipal water service. Work is performed under the general supervision of the Meter Services Supervisor and is evaluated based on completing work orders, accuracy of work, and customer service.
ESSENTIAL JOB FUNCTIONS
Responds to work orders (service requests) to detect leaks and/or equipment malfunctions; activates and deactivates customer service as needed; uncovers meter boxes that have been buried, raises meter boxes when they are too low; locates meters for customers and/or plumbers; and responds to customer issues.
Installs and maintains meters, MXU’s, and related equipment, for residential, commercial, industrial, and wholesale accounts.
Utilizes computerized systems, like Cityworks or Muni-link, to obtain, review and complete work orders and enters information for new meters to be incorporated in the Utility Billing, Asset Management and GIS system.
Drives City provided vehicle daily to customer appointments and to examine meters with reported or suspected issues.
Troubleshoots issues of meters not communicating with towers or meters that have triggered alarms due to tampering, reverse-flow, continual usage, etc.
Communicates frequently with supervisors and co-workers at the Operations Center and Customer Service Office to determine priorities, troubleshoot issues and respond to requests.
Disconnects meters of delinquent accounts; and restores meter services once the account has been brought current by customer.
Operates handheld devices to obtain GPS coordinates and to program, activate and deactivate meters for new accounts and to identify meter events.
Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
High school diploma or equivalency; preferred experience in water distribution system or wastewater collection system repair, maintenance and/or construction; or an equivalent combination of education and experience.
Special Qualifications:
Possession of a valid driver’s license to operate a motor vehicle. Requirements exist at the time of hire and as a condition of continued employment.
Meter Maintenance Technician Certification; or ability to obtain within eighteen (18) months of employment.
Knowledge, Skills and Abilities:
Knowledge of tools, materials, techniques and practices needed to maintain meters.
Knowledge of effective communication techniques to interact with various individuals.
Knowledge of workplace safety practices required when performing work in the field and on private property.
Knowledge of the methods and procedures involved in the computerized reading of meters and recording consumption.
Ability to perform work with hands in small spaces and awkward and uncomfortable positions.
Ability to understand and follow instructions.
Ability to use automated reading devices and hand tools.
Ability to communicate with the general public, both orally and in writing if required; ability to establish and maintain effective working relationships with the public and coworkers.
Ability to operate a motor vehicle, work independently, and complete defined routes for service, if required.
Ability to report unusual or safety conditions related to the maintenance and repair of meters.
PHYSICAL DEMANDS
Work in this classification is defined as medium work requiring the physical exertion of up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or a moderate amount of force frequently to move objects. Physical requirements are: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, felling and repetitive motions. Employee is required to have close visual acuity to prepare and analyze data and figures, take and record readings of water meters, perform visual inspection of small defects and parts, and user measurement devices. Physical requires include walking, bending, stooping, leaning, and other bodily movements required to gain access to and read water meters.
WORK ENVIRONMENT
Work is primarily performed in outside working conditions. Employee is subject to noise which may cause the employee to shout in order to be heard above the ambient noise level. Employee is subject to atmospheric conditions such as fumes, odors, dusts, mists, gases and work is subject to varying weather conditions including hot and cold temperatures. Employee is required to work in narrow passageways and on private property to locate and maintain meters. Employee is subject to contact with unchained animals and potentially hostile property owners or renters.
About Company
Company
The City of Hendersonville is located in Henderson County, North Carolina. Hendersonville consisting of six square miles and multiple historic districts, is listed on the National Register of Historic Places and sits between the Great Smoky and Blue Ridge Mountains, 22 miles south of Asheville, NC. With an altitude of 2200 feet above sea level, the region provides wonderful year-round recreational opportunities. The City is home to over 14,000 residents and operates under a Council- Manager form of government. A thriving Hendersonville Historic Downtown district, and member of the NC Main Street Program, Hendersonville is host to a variety of businesses, festivals and activities throughout the year. This beautiful mountain community strives to maintain its quality of life for year-round residents as well as the seasonal influx of tourists in Fall and Summer.
