Systems Engineer II na City of Milton, GA

About the Department

The IT Systems Engineer II is responsible for supporting the City of Milton’s technology infrastructure. This role ensures stable and secure IT operations across the City, with a particular focus on the Public Safety Departments and other critical municipal systems. The Systems Engineer II serves as a key resource for resolving escalated technical issues, maintaining reliable systems, and contributing to the planning and execution of IT initiatives.

Position Duties

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
 

• Provide help desk support for escalated issues, ensuring timely resolution and excellent customer service.
• Maintain and optimize the City’s network, servers, and backup/recovery systems to ensure secure and stable operations.
• Administer and support cloud-based services (e.g., Microsoft 365, Azure).
• Participate in system upgrades, migrations, and infrastructure projects, ensuring minimal disruption to City operations.
• Support cybersecurity initiatives in collaboration with the Information Services Director, including monitoring, threat response, and implementation of security policies.
• Contribute to disaster recovery and business continuity planning, including testing recovery procedures.
• Document systems, processes, and troubleshooting procedures to promote consistency and efficiency.
• Provide after-hours support on a rotating basis or as required for critical maintenance and emergency incidents.
• Work closely with the Information Services team to plan and implement future technology improvements.

• Support other functions of the Information Services Department.
• The IT Systems Engineer II must be able to operate a motor vehicle to travel between City facilities and work sites in order to provide technical support and participate in projects as required.
• Performs other related duties as required.

Minimum Qualifications

Education and/or Work Experience Requirements: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered.
• 5–7 years of progressive experience in systems administration, networking, or IT support roles.
• Experience supporting public sector or public safety IT systems preferred.

• A valid State of Georgia Driver’s License and the ability to maintain a satisfactory motor vehicle record.

• Proficiency in Windows Server environments, Active Directory, and Group Policy management.
• Strong knowledge of networking technologies (TCP/IP, firewalls, VPNs, switches, routers).
• Experience with virtualization platforms (VMware, Hyper-V).
• Familiarity with cloud services (Microsoft 365, Azure, backup solutions).
• Working knowledge of cybersecurity best practices and security frameworks.
• Experience with Central Square or Hexagon RMS, CAD, and Mobile solutions for public safety.
• Administration and support experience with Absolute Secure Access server and desktop solutions.
• Experience managing Cradlepoint routers and utilizing the Cradlepoint NetCloud Management Console.
• Support experience with FirstDue and First Arriving systems.
• Support experience with Tyler Technologies Incode and ERP solutions.
• Experience supporting PaperCut print management solution.

Other Qualifications

Leadership: 
Has guidelines for work but determines the approach.
Complexity: 
Performs professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills.
Decision Making:
Has the ability to make decisions that affect the IS environment but requires sign-off from the Information Services Director. The decisions impact how the unit provides services and support to internal and external customers.
Competencies/Knowledge, Skills, and Abilities: 

• Ability to compare and or judge the complex functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
• Ability to speak and/or signal people to convey or exchange information; includes giving assignments and/or directions to subordinates or assistants.
• Ability to read a variety of informational documentation, directions, instructions, and methods and procedures. 
• Ability to write reports and essays with proper format, punctuation, spelling and grammar, using all parts of speech. 
• Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
• Ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
• Ability to record and deliver complex information, to explain procedures, to follow verbal and written instructions.
• Ability to utilize mathematical formulas; add, subtract, multiply, and divide figures; determine percentages; determine time and weight.
• Ability to inspect items for proper length, width, and shape, visually with office equipment and recording devices.
• Ability to deal with people beyond giving and receiving instructions; to relate to people in situations involving more than giving or receiving instructions.
• Ability to analyze problems, identify solutions, and apply troubleshooting techniques to resolve technical issues.
• Ability to plan, organize, and lead projects from initiation through successful completion.
• Ability to provide excellent customer service while balancing multiple tasks and competing priorities.
• Ability to learn and adapt quickly to complex principles, techniques, and dynamic IT environments; to make independent judgments; and to acquire job-related knowledge.
• Ability to communicate effectively and collaborate as part of a team.
• Ability to demonstrate commitment to public service and reliability.

• Must be physically able to operate a variety of automated office machines which includes computer, printer, copier, etc. Must be able to use body members to work, move or carry objects or materials. Physical demand requirements are at levels of those for work in an office environment.
• Requires the ability to coordinate hands and eyes in using various pieces of automated office equipment.
• Requires the ability to handle a variety of items generally found in an office environment.
• Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.
• Physical demands may also include handling, hearing, manual dexterity, mental acuity, speaking, standing, stooping, talking, and/or visual acuity.
• Must be able to operate a motor vehicle and possess the ability to drive to various work sites and locations as needed to perform essential job functions.
• Requires occasional lifting of equipment weighing up to 50 pounds.
• Requires availability for after-hours or on-call support as needed.