Client Service Director at TMF Group

Client Relationship Management: Build and maintain strong, ongoing relationships with key clients to ensure continued business growth and delivery of contracted revenues year on year.Service Delivery & Account Management: Be accountable for overall service and project delivery on client accounts, ensuring adherence to Service Level Agreements (SLAs) and high-quality service delivery.Operational Governance: Define and manage the contact management strategy across both the client and internal teams. Set up and monitor operational reporting frameworks to track client performance and implement corrective actions where necessary.Trend Identification & Business Improvement: Identify emerging trends and patterns within client accounts and share insights with relevant stakeholders to uncover new service opportunities and ensure sustainable business growth.Contract Management: Understand client contracts in detail, ensuring all changes to scope, pricing, or contracts are properly managed, negotiated, and documented.Client Satisfaction & Feedback: Actively manage initiatives to enhance client satisfaction, utilizing feedback from regular surveys, business reviews, and ongoing communication to refine and improve the client service plan.Regular Business Reviews: Lead and participate in regular business reviews with clients to ensure alignment with contractual agreements and to deliver high.Contract Renewal & Scope Management: Oversee the annual contract review process, ensuring that all contracts remain relevant in terms of scope, volume, and pricing. Coordinate the renewal process and ensure operational readiness for the year ahead.Collaborative Leadership: Work closely with the Client Service Team and internal departments to ensure the smooth handover of clients from the Implementation team and that all process changes are documented and communicated. Apply Now