- Senior
- Escritório em Waxhaw
Job Title
Director of Guest ServicesLocation
USA - North Carolina - Waxhaw - JAARS Center
Job Description Summary
The GSD leads a team that is committed to making JAARS a place that is inviting for both guests and staff. The Guest Services team serves as a single point of contact for JAARS guests and interfaces with internal departments to establish consistent processes and expedite internal logistics.The GSD is a full-time position requiring a 40-hour work week on the JAARS campus in Waxhaw, NC and reports to the Vice President of Base Operations
Job Description
Job Responsibilities:
Commit to making JAARS an inviting place where guests and staff feel valued
Provide direct management and leadership to the following: Housing, Food Services, Event Coordinator, Library, Boutique, and Administrative Support Team, Gift Shop, & Receptionist
Oversee a customer-focused team that serves as a single point of contact for all internal logistics related to training events and individual guest needs and requests
Streamline processes and procedures creating a seamless, logical, and solution-oriented workflow for all internal teams and guests
Assess, recommend, and improve the guest retention experience and forge deeper engagement for an overall superior, efficient experience at JAARS through expert leadership and customer service focus
Requirements
Three to five years of multi-disciplinary leadership with the ability to forge trust, engage, delegate and empower a broad-based team of leaders
A leader who cultivates a customer-oriented and prompt problem-solving team and who understands the need to change approach due to unanticipated needs and priorities
Excellent written and verbal communication skills, one-on-one and in groups.
A results-oriented leader able to demonstrate achievement of goals
Proactive, eager to interact with and provide support to JAARS guests, while engaging and collaborating with other key internal partners
Demonstrate a deep and growing walk with the Lord Jesus that includes your personal growth and the ability to support others in their spiritual growth
Embrace the vision, mission, and core values of JAARS, and help us live them effectively.
