Desktop Support Analyst na Harrow Council

The London Borough of Harrow is looking for a technically skilled Desktop Support Analyst to join its ICT Services Division within the Resources and Innovation Directorate. This hands-on role is essential to ensuring the smooth rollout, maintenance, and support of desktop and laptop systems across the organisation. Working primarily on-site at the Civic Offices and client locations, the successful candidate will play a key role in delivering high-quality, customer-focused IT support.

You will be responsible for building and deploying devices using Intune, managing equipment lifecycles, and providing both remote and face-to-face support to Council staff and elected Members. With strong diagnostic and resolution skills, you’ll handle incidents, requests, and problems efficiently, while adhering to ITIL and ISO 20000 service management standards.

This role offers the opportunity to contribute to strategic ICT projects, mentor junior colleagues, and build effective relationships with internal teams and external service providers. You’ll be an ambassador for best practice, promoting a performance culture and helping drive the Council’s digital agenda forward.

The successful candidate will have:-

• Proven experience in desktop support within an ITIL service environment.

• Strong technical knowledge of Windows 10/11 administration and device deployment using Intune.

• Excellent customer service skills with a proactive and professional approach.

• Effective communication abilities, both written and verbal, across a range of audiences.

• Strong diagnostic and problem-solving skills, with attention to detail and accuracy.

• Ability to manage workloads independently and meet tight deadlines under pressure.

• Experience in building and maintaining positive working relationships with internal teams and external service providers.

• A commitment to continuous professional development and contributing to the strategic goals of ICT services

For more Information, please refer to the Role Profile/ Selection Criteria