Planning & Fulfilment Administrator na INW Bee Health

Here at INW Bee Health, we pride ourselves on our people, we are passionate about their growth and
development within the Company. The planning and scheduling team are at the forefront of the
organisation, working together for the good of the business and our clients.

The Planning & Fulfilment Administrator is a confident multitasker, with excellent administration and
communication skills with a real “can do” attitude. The primary function of this role is to deliver an efficient
administration service to the customer fulfilment, planning and scheduling team.

Roles & Responsibilities as the Planning & Fulfilment Administrator:

•  Contract order inputting, including working closely with planning to ensure the orders are
  inputted with a correct delivery date in line with capacity.
• Daily contract order dispatch, including the sending of dispatch notes, CofA and CofC’s.
•  Responsible for producing and distributing a weekly and monthly dispatch report.
• Full vet process including working closely with planning to plan these products in good time to
  reduce the amount of bulk and finished goods on stock awaiting vet approval.
• Deliver excellent customer service that ensures ongoing sales and high levels of customer
  satisfaction.
• Provide support on reporting the at-risk customer service tracker and issuing to the relevant
  departments.
• Support on the customer OTIF report and issuing to the Operations Director & Customer
  Fulfilment Manager.
• Ownership of key customer order trackers including weekly and monthly catch-up calls.
• Support the Customer Fulfilment Manager on automating the manual processes within the
  customer service department (identify and put a project plan in place with agreed timescales).
• Provide cover for the Customer Fulfilment Manager when absent from the business.
• Sending product specs to customers at their request.
• Scanning and filing on system all proof of export, Proof of delivery and delivery notes.
• Arranging and creating commercial invoices and any other export documents where required for
  customers.
• Updating and chasing artwork boards with the sales team to ensure plans are not affected with
  delays.
• Processing credit notes for customers when required.
• Booking in and arranging loads for bulk orders when required.
• Complete FDA prior notices for shipments to the USA.
• Escalating and responding to all customer complaints in a timely manner.
• Ensure orders are aligned with the production plans, and customers are notified of all delays.
• Monitoring order shortages and ensuring customers are made aware prior to dispatch.
• Communicating with customers and responding to all queries within a reasonable timeframe.

The above is not an exhaustive list of duties required. You will be required to undertake any other
reasonable duties in line with the purpose of the role.

Pay & Benefits:

Salary: 

£26,000

Benefits:
Company events
Company pension
Cycle to work scheme
Employee discount
On-site parking

Shift Pattern:

Monday - Friday, 9am - 5pm