Internship in Rooms Division (London, GB) na The Hongkong and Shanghai Hotels

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Rooms department (Front Desk - Housekeeping - Guest Services). That placement will start in Q1 2026 for a minimum of 6 months.

• Secure a placement with a luxurious Five-Star hotel located in London
• The Peninsula London espouses luxury service, dedication to our customers, and commitment to our employees
• Learn and grow within a strong hospitality company focused on quality with our dedicated internship program

Key accountabilities

• Assist in the check-in and check-out process for guests, ensuring a seamless and efficient experience.
• Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally.
• Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details.
• Learn about hotel systems and software, such as property management systems (PMS), to support front desk operations and guest service processes.
• Shadow housekeeping staff to understand room cleaning procedures, quality standards, and inventory management practices.
• Participate in training sessions and workshops on guest service etiquette, communication skills, and problem-solving techniques.
• Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement.
• Collaborate and shadow other departments, such as concierge and guest services, to ensure guest needs are met and operational efficiency is maintained.
• Take part in special projects and initiatives related to rooms division operations, such as guest satisfaction surveys, or sustainability programs.

General requirement

• Good English communication (verbal, written)
• Must have the right to work in the UK
• Pleasant, courteous, and fun personality
• Internship Agreement - mandatory

Please be informed that the screening of the applications will start on 22nd October. We are delighted to receive your CV and will liaise with suitable candidates directly.