Financial Center Manager II - III na HAPO Community Credit Union
HAPO Community Credit Union · Kennewick, Estados Unidos Da América · Onsite
- Senior
- Escritório em Kennewick
- No cost premium health insurance for all employees, including medical, dental and vision
- Accidental death and dismemberment insurance
- Long term and Short term disability
- Competitive pay
- Pension Plan
- 401K program with match
- Flexible spending account (medical and dependent care)
- 0% interest on select personal loans
- Employee Assistance Program (EAP)
- Paid time off
- 11 paid holidays per year
- Paid Birthday day off
- HAPO Anniversary day off
- Volunteer Opportunities (Both Paid and Volunteer)
Financial Center Managers are expected to embody HAPO’s core commitment to “Be in the Moment to Defy Expectations” in all aspects of their work. They lead by example, inspire their teams, and consistently strive to exceed expectations in serving our members and supporting our communities. This position requires a hands-on leader who can coach and develop staff, resolve complex member concerns, and foster a culture of service excellence and operational integrity.
- Lead by actively engaging with members on the branch floor, ensuring their needs are understood and addressed in a timely manner. Collaborate with team members to identify opportunities for enhancing the branch environment, making it welcoming and efficient for all who visit.
- Model exceptional service behaviors and set an example for staff by actively listening to member needs and providing tailored solutions. Foster a collaborative environment where team members feel empowered to take initiative in resolving issues and improving the overall member experience. Demonstrate a commitment to providing exceptional service and building long-term member relationships.
- Refer members to internal experts to ensure they receive comprehensive financial support.
- Encourage a culture of proactive communication, where staff anticipate member needs and deliver solutions that go beyond expectations. Utilize feedback and performance metrics to identify areas for improvement and celebrate success stories that exemplify outstanding service.
- Resolve complex member concerns with professionalism and care.
- Take ownership of the branch’s service standards by regularly monitoring interactions and providing constructive feedback to team members. Encourage staff recognition and reward initiatives that highlight exceptional service and innovative problem-solving. Maintain a visible presence within the branch, offering guidance and support to both staff and members to ensure a seamless service experience.
- Write and conduct employee one-on-ones, performance reviews, and corrective actions as needed.
- Support staff development by facilitating regular training sessions focused on enhancing both technical skills and interpersonal abilities. Encourage employees to pursue professional growth opportunities and provide resources for ongoing learning, ensuring the team remains adaptable and well-informed in a rapidly changing financial environment.
- Support the Credit Union’s strategic goals through collaboration and ongoing personal development.
- Develop and maintain strong relationships with local organizations, businesses, and community leaders to further establish the branch’s presence in the area. Actively seek opportunities for partnership and collaboration that align with HAPO’s mission and values, contributing to both community well-being and the growth of the Credit Union.
- Provide financial solutions by analyzing and interpreting business needs to strengthen current relationships and uncover new opportunities.
- Partner with internal teams to expand and deepen member relationships.
- Open and maintain a variety of account types, including Commercial Accounts, Trust, Estate, and IRA accounts.
- Ensure a thorough understanding and execution of branch audit and compliance procedures.
- Highschool Diploma (GED) Required
- 7 - 10 years Demonstrated ability to lead, coach, and develop team members.
- Proven experience in commercial lending, business development, or relationship management within a financial institution.
- Strong knowledge of business deposit products, commercial credit, and financial analysis.
Schedule: Must be able to work 35-40 hours a week between the hours of 8:30am – 6:30pm M-F with Rotating Saturdays required
Starting Pay Range (DOE): $66,105.52 - $113,011.18