Remittance Lockbox Processor na INTRUST Bank

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach:  To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay
• Generous time off
  • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
  • Paid time off to volunteer in the community.
  • Paid employee and family sick leave.
  • Paid parental leave.
• 401(k) plan with 6% employer match and 100% immediately vested.
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
• Banking benefits
• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary: Provides operational processing of wholesale and retail remittance payments for commercial customers. Ensure accurate capturing, keying, and balancing of lockbox customer payments and data. Ensures service level agreements and deadlines are met for lockbox customers. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions:

• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. 

• Sort, open, scan, and validate remittance payments for lockbox customers.

• Key, balance payments and finalize lockbox project by deadline according to customer agreements.

• Operate highspeed and low speed mail opening hardware.

• Operate highspeed and low speed sorter and desktop scanner.

• Pickup and deliver lockbox mail from the Post Office.

• Maintain established data entry, accuracy, and volume standards.

• Assist co-workers when needed.

• Assist in proper archiving of customer documents following established guidelines.

Education and Experience: High school diploma or equivalent required. Previous banking experience or data entry experience helpful.  

Required Skills and Knowledge: Accurately produce high volume of work in a fast-paced environment. Must have 10-key accuracy, process lockbox payments effectively and efficiently, provide quality service to internal/external customers. Must adhere to HIPPA and GLBA guidelines. Knowledge of Check 21 environment as well as Microsoft applications, i.e., Word, Excel, Outlook, Access, etc.

Required Licenses and/or Certifications: None

Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 40 lbs. Must be able to hear and speak clearly over the phone. Must be able to use hands to key information and handle objects. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office conditions. Must be able to work 10-hour days when mail volumes are high, specifically Mondays and Tuesdays after a holiday, and alternating Saturdays.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position.  Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.