Lead Parking Operations Coordinator na El Paso County (CO), CO
El Paso County (CO), CO · Colorado Springs, Estados Unidos Da América · Onsite
- Professional
- Escritório em Colorado Springs
About the Department
This is an in-person position. This position has an anticipated work schedule of Monday – Friday weekends as needed, 9:00am – 8:00pm, subject to change.
Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.
This position serves as a lead in support of El Paso County’s parking operations, providing oversight and ensuring the preservation of public safety by monitoring access to El Paso County parking structures. Ensures and provides excellent customer service to customers, citizens, and employees. Collects and records parking fees for County parking facilities; monitors and patrols parking facilities for traffic flow, space availability, parking violations, and suspicious activity. Provides administrative support for Parking Operations within the Facilities Strategic Infrastructure Management (FSIM) Department. Provides assistance and support to the Security Section of the Sheriff’s Office as needed. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.
Position Duties
- Leads, oversees, and performs the assigned day-to-day functions, including assigning and scheduling duties, training, providing guidance and mentoring, and resolving complex problems and issues. Prepares work schedules for daily operations and special events in collaboration with leadership. Provides input and support to the leadership regarding applicable performance evaluations.
- Collects and maintains records of all revenue from parking resources and ensures the revenue is documented, accurately represented, and deposited into the appropriate accounts.
- Maintains parking permit database. Works closely with the Finance Department to calculate parking fee withholdings and ensure employees are charged correctly.
- Greets customers and employees in a friendly and courteous manner while professionally enforcing El Paso County Parking Rules and Regulations.
- Reports security violations to the appropriate County Security personnel; writes accurate, detailed reports.
- Collects parking fees and enters data into a Point of Sale (POS) system.
- Ensures collected revenue and receipts are accurately documented upon completion of each shift; maintains revenue records.
- Provides administrative support, including oversight of accurate bookkeeping, management of customer requests and permit databases, as well as inventories for signage and supplies.
- Verifies and performs basic upkeep, cleaning, and charging of equipment for Parking Operations, including two-way radios, phones/tablets, ATVs, carts, and other essential tools.
- Oversees, coordinates, and conducts regular patrols of parking structures as assigned to ensure public safety, cleanliness, proper maintenance and upkeep, user compliance, and aesthetics; places work orders for repairs as needed.
- Provides assistance and support to the Security Section, monitoring parking facilities, and communicating problems, such as parking violations or other appropriate circumstances via two-way radio to Security personnel as needed. Reports any malfunctions to the appropriate personnel.
- Monitors traffic at entrances and exits of parking structure. Monitors handicap spaces and parking structure space availability.
- Responds to telephone inquiries, takes messages, and forwards phone calls as appropriate.
- Provides visitor-requested information, such as the location of County departments and facilities, street directions, and other general information.
- Assists in snow removal and other weather-related duties as assigned.
- Performs other duties as required.
Supervision Exercised: This classification requires functioning as a lead worker performing essentially the same job duties as those directed and includes overseeing work quality, training, instruction, and scheduling work. May include providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.
Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Periodic direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
Minimum Qualifications
Knowledge, Skills & Abilities
- Knowledge of parking operations systems.
- Knowledge of basic accounting procedures is desirable, as well as the ability to maintain accurate records of business and accounting transactions.
- Knowledge of common radio communication procedures and use of two-way radios.
- Knowledge of Microsoft Office programs.
- Ability to act quickly and decisively in stressful situations.
- Ability to lead and train others; ability to objectively review and evaluate the performance of others.
- Ability to operate and perform minor repairs to mechanical parking control equipment, including fee computers, automated gates, ticket dispensers, and occupancy counters.
- Ability to maintain positive interaction with fellow employees, public safety personnel, and the public in a courteous and professional manner. Ability to provide excellent customer service.
- Ability to communicate effectively both verbally and in writing and possess a high level of attention to detail; ability to write accurate and detailed reports, records, and other documents.
- Ability to operate standard office equipment, including copier, calculator, printer, computer, POS system, fax, and multi-line telephone.
- Maintain regular and punctual attendance.
- High school diploma or equivalent education.
- Three years of experience in parking operations or management.
- Leadership experience, including providing guidance or direction to others.
- Must possess and maintain a valid driver's license.
- Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination.
Other Qualifications
Duties are primarily performed in a parking structure or booth environment. Work is performed in both standing/sitting positions for extended periods of time. Some travel may be required. May be exposed to inclement weather and hazardous environmental conditions, such as carbon monoxide and exhaust fumes. Must be able to safely lift and carry boxes and parking equipment up to 40 pounds as needed. Must be available to work on-call, overtime, weekends, holidays, and rotating shifts or locations on short notice. Subject to call out at any time. Responds to emergency situations as required. Serves as on-call representative for after-hour response.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
