Service Desk Operations Intern na University of Nebraska Foundation

Learn, grow, and develop while helping the University of Nebraska change lives and save lives.

• Do you want a meaningful educational experience where you can make an impact by being heard, expanding your knowledge, and having your perspective valued?
• Are you excited by the chance to work in a supportive environment that encourages you to maximize strengths while also learning new skills?
• Do you want to join a mission-driven organization that is helping to change and save lives through the incredible opportunity of education?
• Are you interested in being introduced to various areas of IT and its function within our organization?

If so, we invite you to apply for one of these exciting opportunities!

At the University of Nebraska Foundation, we grow relationships and resources that enable the University of Nebraska to change lives and save lives. We believe that our strong commitment to inclusion and respect is essential to accomplishing this mission through our values of teamwork, integrity, and passion for mission. We invite, explore, and celebrate differences to increase productivity, spark innovation and most importantly, accomplish our mission.

You will join the foundation at an exciting time, with the opportunity to make a transformational impact. The foundation is in the public phase of a historic campaign to raise $3 billion to build a better future for Nebraska. The campaign is being led by many enthusiastic volunteers representing all areas of the University of Nebraska System. This paid position offers a flexible schedule of 12-15 hours per week, professional experience, learning opportunities, and a convenient work location in the downtown Lincoln area.

Ways you will make an impact:

• Assist the Director of Technical Support with ordering, invoicing, and inventorying IT assets.
• Handle various administrative tasks to ensure smooth operation of service desk.
• Maintain and update IT documentation and procedures for departmental knowledge base.
• Support the IT service desk team by triaging tickets and answer user inquiries as needed.

Who we want:

• Creative problem solvers who can bring new and out-of-box ideas to the table.

• Compassionate communicators who are driven and energized by the opportunity to build trusted partnerships.

• Self-motivated individuals who can function independently, as well as part of a team.
• Relationally talented professionals with interpersonal skills to provide exceptional customer services while working with a wide variety of people.

• Energetic Learners who are humble, inquisitive, and open-minded.
• Adaptable and flexible individuals who can adjust to changing priorities.

What you need:

• Education: Current student status as an undergraduate or graduate student at the University of Nebraska - Lincoln. Preferred Education/Interests: An affinity towards Information Technology and/or Business Administration.
• Demonstrated customer service experience.
• Excellent analytical and problem-solving skills.
• Strong work ethic and attention to detail.
• Excellent verbal and written communication skills.
• Discretion in handling confidential matters.
• Candidates will also be evaluated on our core values of passion for mission, integrity, and teamwork.

What we offer:

• Mission-driven work that changes lives and saves lives.
• Professional work environment with collaborative opportunities.
• Paid year-round internship opportunities.
• An award-winning wellness program.
• A strengths-based, engagement-focused, and performance-oriented culture.
• Ongoing learning and development opportunities for your career growth.
• Opportunity to gain and develop transferable skills.

Who we are:

• Recognition by the Chronicle of Philanthropy as one of America’s Favorite Charities.
• Founded in 1936, the University of Nebraska Foundation provides support for the campuses in the university system — the University of Nebraska–Lincoln, University of Nebraska at Kearney, University of Nebraska at Omaha, Nebraska College of Technical Agriculture in Curtis, and the University of Nebraska Medical Center and its primary clinical partner, Nebraska Medicine.
• Among public universities, the University of Nebraska ranks in the top 25 nationally for both funds raised and endowed assets under management.
• With a staff of 260 budgeted positions, the foundation has a reputation for efficiency and effectiveness, raising $7.13 in gifts for every dollar spent.
• Winner of Gallup’s Don Clifton Strengths-Based Culture Award.
• Winner of the Governor’s Harvester Wellness Award, the highest honor for corporate wellness.

The University of Nebraska Foundation is an equal opportunity employer that is committed to a work environment free from discrimination and harassment where all employees feel respected and valued. We will consider all qualified applicants in accordance with applicable law.